Associate Account Manager

Republic Services • Massillon, OH

1d

About The Position

The Associate Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role makes outbound calls and receives inbound calls to retain business with smaller, less complex commercial and industrial customers and increases account penetration by selling the full suite of Republic Services products.

The position develops knowledge of available services, business lines, pricing structures, and customer offers. It handles contract renewals, cancellation requests, customer communications related to pricing initiatives, and daily Salesforce activity documentation. The Associate Account Manager regularly reviews retention activities, progress toward goals, and key customer relationships with the Sales Manager. Other job-related duties may be assigned.

Requirements

• High school diploma or G.E.D.
• 0–2 years of customer service experience.

Nice To Haves

• Experience in the waste or transportation industry.

Responsibilities

• Proactively contact existing customers daily to maintain and retain their business.
• Develop and maintain thorough knowledge of company services, lines of business, and pricing structures, and offer additional services to assigned customers as appropriate.
• Complete contract re-signs for existing customers to extend relationships and increase profitability where appropriate.
• Respond to cancellation requests according to the established escalation policy.
• Communicate proactively with or respond to customers in support of company pricing initiatives.
• Use Salesforce daily to schedule and document activities such as calls, meetings, and proposals.
• Capture customer email addresses and minimize rate restrictions and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress versus goals, and key customer relationship status.
• Perform other job-related duties as assigned.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance
• Accidental death and dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• 401(k) plan with company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)
• Sales commission plan target bonus: 30% annual

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED