Associate Account Manager
About The Position
The Associate Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role makes outbound and receives inbound calls to retain business with smaller, less complex commercial and industrial customers and increase penetration of the existing customer base by selling the full suite of Republic Services products. The position develops knowledge of the company’s services, lines of business, pricing structures, and offers additional services to assigned customers. It also supports contractual renewals, responds to cancellation requests according to escalation policy, and communicates with customers about pricing initiatives. The Associate Account Manager uses Salesforce to document customer interactions and activities, supports customer retention and profitability, and regularly reviews progress and customer relationships with the Sales Manager.
Requirements
- High school diploma or G.E.D.
- 0–2 years of customer service experience.
Nice To Haves
- Waste or transportation industry experience.
Responsibilities
- Proactively reach out to existing customers daily to maintain and retain relationships.
- Develop and maintain knowledge of company services, lines of business, and pricing structures, and offer additional services to assigned customers as appropriate.
- Perform contractual re-signs for existing customers to extend relationships and increase profitability where appropriate.
- Respond to cancellation requests in alignment with the established escalation policy.
- Communicate proactively with customers or respond to them in support of company pricing initiatives.
- Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
- Capture customer email addresses and minimize rate restrictions and customer credits.
- Increase customer penetration by selling the full suite of Republic Services products.
- Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress toward goals, and key customer relationship status.
- Perform other job-related duties as assigned.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with a company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
- Sales commission plan target bonus of 30% annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
