Associate Account Manager

PROPWR•Houston, TX

21h

About The Position

The Associate Account Manager supports the management and growth of assigned PROPWR customer accounts and assists with day-to-day customer needs, administrative coordination, and marketing activities. The role supports Account Managers by maintaining customer relationships, coordinating internal communication, supporting reporting and invoicing, and contributing to new account development and marketing initiatives. It also supports the Commercial team through technical tool development, statistical and data analysis, and related initiatives that inform decisions and strategy. The role involves coordinating with Operations and cross-functional teams to support customer requests and service delivery; preparing reports, billing information, marketing materials, and presentations; and supporting client engagement, sales, events, and customer outreach. It also includes analyzing data and designing, building, testing, and executing technical initiatives such as customer apps, Salesforce functions, and dashboards. The employee must follow Health, Safety, and Environmental policies, attend required training and safety meetings, and use appropriate personal protective equipment.

Requirements

Minimum of 3 years of experience in customer service, account support, sales support, or administrative coordination.
Strong organizational and time-management skills, including the ability to manage multiple tasks.
Meaningful experience with coding, software development, or technical initiatives that support tool development, analysis, and innovation.
Excellent written and verbal communication skills and ability to collaborate with internal and external stakeholders at all levels.
Creative approach, strong initiative, and ability to move ideas into action.
Detail-oriented with strong follow-through and accountability.
Ability to work in a fast-paced, dynamic environment and support multiple stakeholders.
Proficiency in Microsoft Office 365 and Power BI; knowledge of SQL or database structure; advanced Excel experience required.
Ability to work in a role that combines customer- or people-facing interactions with coding or data-related initiatives.
Positive, motivated, and professional demeanor.

Nice To Haves

Associate or Bachelor’s degree; equivalent experience will be considered.
Experience in oil and gas, energy services, or a related industry.
Basic data analysis and reporting skills.
Experience with CRM systems such as Salesforce.

Responsibilities

Support management of assigned customer accounts and respond to day-to-day customer needs and requests.
Maintain relationships with customer contacts and provide timely, professional communication as a secondary customer point of contact.
Coordinate with Operations and cross-functional teams to support customer needs and service delivery.
Help identify opportunities to expand services within existing accounts.
Gather and organize billing data and perform accuracy checks to support invoicing.
Prepare weekly, monthly, and ad hoc customer reports and maintain account documentation.
Maintain familiarity with account billing structures, customer requirements, and operational details.
Provide office coordination support, including document management, scheduling, logistics, and onboarding coordination for new business.
Assist Account Managers with client engagement and sales support activities.
Support the development and execution of marketing campaigns and customer outreach.
Plan, coordinate, and attend trade shows and industry events, including booth logistics, customer meetings, entertainment, and relationship-building events.
Help prepare marketing materials, presentations, and customer-facing content.
Organize and track account-related data to identify trends and opportunities.
Analyze data and use or create internal and external tools to guide decisions, support strategy, build workflows, and shape approaches, including tools such as GridLeads and Enverus.
Design, create, build, test, and execute technical initiatives for the Commercial department, including customer apps and tools, Salesforce functionality and utilization, and dashboards.
Collaborate with internal teams on continuous improvement and customer experience initiatives.
Comply with HSE policies by attending required training sessions and safety meetings and using proper PPE.
Perform other duties as assigned.