Associate Account Manager

Alertus Technologies•Baltimore, MD

2d•$23 - $27

About The Position

Associate Account Managers work directly with Alertus customers to support satisfaction with the company’s solutions and services, increase customer engagement, and help customers remain ready to use their solutions during a crisis. The role builds customer relationships that support retention and identifies opportunities to expand customers’ unified notification solutions with automated crisis response tools. The position requires strong communication and organizational skills, technical understanding of Alertus products, and a willingness to learn customer needs and ensure solutions meet their expectations. The role works with customers across different client verticals, coordinates with internal teams, supports renewals and account growth, and helps communicate customer feedback and product requests. It requires travel to customer sites at least 50% of the time. The listed base salary range is $22.82–$26.74 per hour. Salary depends on factors including geographic location, skills, work experience, market conditions, education, training, and other qualifications. Alertus requires employees to be fully vaccinated or in the process of vaccination by their first day of employment, subject to possible policy-based exceptions. Visa sponsorship is not provided.

Requirements

Strong written and oral communication and interpersonal skills.
Self-motivated and able to work under minimal direction.
Ability to drive projects to completion in challenging circumstances.
Ability to facilitate discussions, identify alternatives, and implement solutions.
Experience using customer relationship management tools such as Salesforce.
Ability to collaborate with other departments.
Experience creating client-targeted collateral and presentations.
Experience developing and delivering client training programs.
Ability to travel at least 50% of the time.
Bachelor’s degree preferred or equivalent work experience.
0–2 years of work experience in a fast-paced, sales-driven company; software or hardware market experience preferred.
Background in customer-facing roles.

Nice To Haves

Bachelor’s degree.
Experience in a software or hardware market.

Responsibilities

Establish, manage, and nurture customer relationships and experiences across different client verticals to ensure customer satisfaction.
Proactively contact customers to develop relationships and maintain active points of contact for continuity, training, and testing so customers are prepared to activate their solutions when needed.
Travel to customer sites to provide a personal, human connection.
Manage or support renewals across assigned top corporate accounts and help grow annual recurring revenue.
Educate clients on new features, help extend their utilization, refresh training, train new staff, and gather feedback through surveys, interviews, and focus groups.
Coordinate with implementation, technical support, sales, marketing, finance, and product development teams to ensure customer needs are met.
Capture and communicate customer product requests to internal technical teams, and lead projects related to feature development, release, and client training.
Cultivate and close new business opportunities through product expansions, site expansions, and referrals.
Work with Marketing to develop tailored strategies to convert former and prospective clients into active clients.
Create detailed diagrams to support efforts to win back prospective clients.
Follow plans through to completion.