Security Account Manager

GardaWorld•Shippensburg, PA

21h•Onsite

About The Position

GardaWorld is hiring a Security Account Manager to oversee performance for a key contract security services account in Shippensburg, Pennsylvania. The role focuses on maintaining strong client relationships, addressing client and team issues, and enhancing the client’s security program. The Account Manager also supports customer projects, contracts, RFPs, and onboarding; reviews compliance; manages billing; analyzes data; and prepares reports and presentations. The position requires coordinating with client contacts and local branch teams, maintaining account records, meeting contracted KPIs, developing security and crisis management plans, and providing pricing estimates in collaboration with branch and executive stakeholders. The role also includes financial forecasting and margin analysis, client communications, instructional materials, and operating guidelines. Other duties may be assigned. GardaWorld describes opportunities for career growth and offers medical, dental, and vision insurance, a 401(k) with employer matching, paid time off, paid holidays, disability coverage, and life insurance options. The company states that it provides equal employment opportunities in accordance with applicable laws.

Requirements

Authorization to work in the United States.
A college degree or equivalent work experience.
At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
Leadership and problem-solving skills, including the ability to manage multiple tasks.
Relationship-building, communication, and attention-to-detail skills.
Professional, self-driven approach and skill using Microsoft Office and CRM software.
Strategic thinking and financial planning skills.
Project management experience and the ability to remain calm under pressure.
Honesty and ethical conduct aligned with company values.
Experience writing reports, client communications, and instructional materials.
Experience in financial planning and understanding profit margins.
Ability to handle challenges and manage stress effectively.
Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld branch teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases, including CRM and ERP systems.
Review MSA compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including DSO assessments and overdue payment follow-ups.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Provide pricing estimates in collaboration with the local branch and executive sponsor.
Write reports, client communications, instructional materials, and operating guidelines.
Perform financial forecasting and margin analysis.
Perform other duties as assigned.