Security Account Manager

GardaWorld • Las Vegas, NV

21h • Onsite

About The Position

GardaWorld is hiring a contract security services Account Manager in Las Vegas, Nevada. The role is responsible for maintaining exceptional on-site performance for a key account, addressing client issues, communicating with key contacts, and building relationships to improve the client’s security services. The Account Manager supports customers through projects and delivers presentations, while also managing business records, compliance, billing, data analysis, and reporting.

The position includes developing and evaluating security and crisis management plans, meeting contracted KPIs, supporting integration projects and onboarding, preparing pricing estimates, and contributing financial forecasting and margin analysis. The role also requires maintaining current client and account summary forms and preparing client communications, instructional materials, and operating guidelines. Salary is $54,142.40 per year.

Requirements

• Authorized to work in the United States.
• A college degree or equivalent work experience.
• At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Leadership and problem-solving skills, including the ability to manage multiple tasks.
• Relationship-building, communication, and attention-to-detail skills.
• Professional, self-driven approach and skill using Microsoft Office and CRM software.
• Strategic thinking and financial planning skills.
• Project management experience and ability to stay calm under pressure.
• Honest and ethical conduct aligned with company values.
• Experience writing reports, client communications, and instructional materials.
• Experience in financial planning and understanding profit margins.
• Ability to handle challenges and manage stress effectively.
• Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases, including CRM and ERP systems.
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Apply financial forecasting and margin analysis expertise.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off (PTO)
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level