Access Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• Two years of customer service or healthcare experience.
• Basic computer proficiency, preferably with MS Office.
• Excellent telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.

Nice To Haves

• Call center experience.
• Experience in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology.

Responsibilities

• Schedule, reschedule, coordinate, and cancel appointments using the hospital system; conduct pre-registration as needed.
• Input and update accurate patient information.
• Create new patient charts and access systems for orders as appropriate.
• Verify insurance and explain benefits by checking patient eligibility; request and gather outside records as needed.
• Meet, greet, and assist the public, and answer telephones in a professional and friendly manner.
• Resolve conflicts positively and professionally using listening and negotiation skills.
• Use communication devices consistently and maintain accurate records.
• Demonstrate effective service recovery skills.
• Attend required training and in-services and participate in annual educational needs assessments.
• Maintain required job skill competencies, complete annual skill assessments, and document continuing education hours annually.
• Assist with coordinating hospital admissions and surgery scheduling.
• Perform all duties of the Access Coordinator I level and other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10% from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.