Access Coordinator II/III - Hiring Event

University of Arkansas for Medical Sciences•Little Rock, AR

11d•Onsite

About The Position

The University of Arkansas for Medical Sciences is hiring for multiple Access Coordinator II and Access Coordinator III positions in Little Rock and Benton/Bryant. Both roles work under supervision and support patient care activities. The Access Coordinator II may greet and assist the public, answer phones, coordinate appointments and related services, register and check out patients, collect payments, verify insurance, and assist with hospital admissions and surgery scheduling. The Access Coordinator III serves as a patient resource for scheduling and billing questions and supports patient data collection, accurate billing, payment collection, and scheduling coordination. Each level must perform the duties of the preceding Access Coordinator level and other duties as needed. The positions are based inside a medical facility, with a moderate noise level. The work involves frequent standing, sitting, walking, handling objects, talking, hearing, and reading or analytical work; occasional bending, crawling, crouching, kneeling, stooping, reaching overhead, and tasting or smelling. The role requires lifting, carrying, pushing, and pulling weights of 20 pounds or more. Visual requirements include color discrimination, depth perception, and far and near visual acuity. The Access Coordinator II salary is $16.88 per hour, and the Access Coordinator III salary is $17.72 per hour. These are regular positions with a day shift. Benefits-eligible staff may receive medical, dental, and vision plans; holiday, vacation, and sick leave; an education discount for staff and undergraduate dependents; retirement contributions matched by UAMS up to 10%; basic life insurance up to $50,000; career training and educational opportunities; merchant discounts; and concierge prescription delivery on the main campus when using the UAMS pharmacy.

Requirements

Access Coordinator II: High school diploma or GED and two years of customer service or healthcare experience.
Access Coordinator II: Good communication skills, basic computer proficiency (preferably Microsoft Office), telephone etiquette, and general knowledge of office machines, including printers and scanners.
Access Coordinator II: Excellent customer service skills.
Access Coordinator III: High school diploma or GED and three years of registration, billing, or scheduling experience in a healthcare environment.
Access Coordinator III: Good communication skills, computer and basic keyboard skills, telephone etiquette, and general knowledge of office machines, including printers and scanners.
Access Coordinator III: Excellent customer service skills.
Access Coordinator III: Knowledge of basic medical terminology.
Able to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling weights of 20 pounds or more.
Proof of legal authority to work in the United States is required on the first day of employment.

Nice To Haves

Access Coordinator II: Knowledge of basic medical terminology, to be obtained within three months of hire.
Access Coordinator III: CHAA certification.

Responsibilities

Access Coordinator II: Schedule, reschedule, coordinate, and cancel appointments using hospital systems, and conduct pre-registration as needed.
Access Coordinator II: Enter and update patient information, create patient charts, and access systems for orders as appropriate.
Access Coordinator II: Verify insurance and explain benefits, run patient eligibility checks, request outside records, and gather records from referrals as needed.
Access Coordinator II: Greet and assist the public and answer telephones professionally and courteously.
Access Coordinator II: Handle conflicts professionally, using listening and negotiation to resolve disagreements, and demonstrate effective service recovery.
Access Coordinator II: Use communication devices consistently and maintain accurate records.
Access Coordinator II: Attend required training and in-services, staff meetings, and annual educational needs assessments; participate in orientation or training of new staff.
Access Coordinator II: Maintain job-skill competencies, complete annual skill assessments, and document continuing education hours annually.
Access Coordinator II: Perform Access Coordinator I duties and other duties supporting patient care as needed.
Access Coordinator III: Record daily and monthly statistics and communicate medical records issues.
Access Coordinator III: Schedule and coordinate appointments, surgeries, and tests using hospital systems and process patient visit notifications.
Access Coordinator III: Maintain adequate supplies and clean and maintain equipment and waiting rooms.
Access Coordinator III: Conduct pre-registration; enter or update patient information; process walk-ins; create patient charts; and access systems for orders.
Access Coordinator III: Verify insurance and explain benefits, request and gather outside medical records, and file patient charts as needed.
Access Coordinator III: Conduct authorizations and pre-certifications, track pre-authorizations, and maintain referrals.
Access Coordinator III: Collect and post payments, issue receipts, reconcile daily deposits and batch dollars, and counsel patients on financial information.
Access Coordinator III: Perform Access Coordinator I and II duties and other duties supporting patient care as needed.
Perform other duties as assigned.