Access Coordinator II/III - Hiring Event

University of Arkansas • Little Rock, AR

9d • Onsite

About The Position

This posting will fill multiple Access Coordinator II and Access Coordinator III positions in Little Rock and Benton/Bryant. Both roles work under supervision and support patient care activities. Access Coordinator II provides comprehensive support that may include greeting and assisting the public, answering telephones, coordinating appointments and referrals, checking patients in and out, collecting payments, verifying insurance coverage, and assisting with hospital admissions and surgery scheduling. The role performs all Access Coordinator I duties and other duties as needed.

Access Coordinator III functions as a patient resource for scheduling and billing questions and facilitates patient data collection, accurate and timely billing, payment collection, and coordination of scheduling conflicts. The role performs all Access Coordinator I and II duties and other duties as needed.

The positions are regular, day-shift roles in an inside medical facility environment with a moderate noise level. Physical activity includes constant standing, sitting, walking, use of hands, talking, hearing, and reading or concentrating; bending and similar movements and tasting or smelling occur occasionally. The roles require lifting and carrying, and pushing and pulling, weights of 20+ lbs. Salary is $16.88 per hour for Access Coordinator II and $17.72 per hour for Access Coordinator III.

Requirements

• Access Coordinator II: High school diploma or GED and two years of customer service or healthcare experience.
• Access Coordinator II: Good communication skills, basic computer proficiency (preferably MS Office), excellent telephone etiquette, and general knowledge of office machines, including printers and scanners.
• Access Coordinator II: Excellent customer service skills.
• Access Coordinator III: High school diploma or GED and three years of experience in registration, billing, or scheduling in a healthcare environment.
• Access Coordinator III: Good communication skills, basic computer and keyboard skills, telephone etiquette, and general knowledge of office machines, including printers and scanners.
• Access Coordinator III: Excellent customer service skills and knowledge of basic medical terminology.
• Access Coordinator III: Ability to perform the duties of Access Coordinator I and II.
• Applicants must have proof of legal authority to work in the United States on the first day of employment.
• The position is subject to pre-employment screening, which may include criminal background checks, drug testing, and education verification.

Nice To Haves

• Access Coordinator II: Knowledge of basic medical terminology; medical terminology knowledge may be obtained within three months of hire.
• Access Coordinator III: CHAA certification.

Responsibilities

• Access Coordinator II: Schedule, reschedule, coordinate, and cancel appointments using hospital systems; conduct pre-registration as needed.
• Access Coordinator II: Enter and update patient information, create patient charts, and access systems for orders as appropriate.
• Access Coordinator II: Verify insurance and explain benefits, request and gather outside medical records, and process referrals as needed.
• Access Coordinator II: Greet and assist the public and answer telephones professionally and courteously.
• Access Coordinator II: Resolve conflicts positively and professionally using listening and negotiation skills, and demonstrate effective service recovery.
• Access Coordinator II: Use communication devices and maintain accurate required records.
• Access Coordinator II: Attend required training, in-services, and staff meetings; participate in orientation and training of new staff.
• Access Coordinator II: Participate in annual educational needs assessments, maintain job-skill competencies, complete annual skill assessments, and document continuing education hours annually.
• Access Coordinator II: Perform Access Coordinator I duties and other duties as assigned to support patient care activities.
• Access Coordinator III: Record daily and monthly statistics and communicate medical-records issues.
• Access Coordinator III: Schedule and coordinate appointments, surgeries, and tests using hospital systems by processing patient visit notifications.
• Access Coordinator III: Maintain adequate supplies and clean and maintain equipment and waiting rooms.
• Access Coordinator III: Conduct pre-registration, update patient information, process walk-ins, create patient charts, and access systems for orders.
• Access Coordinator III: Verify insurance and explain benefits; request and gather outside medical records, file patient charts, and manage referrals as needed.
• Access Coordinator III: Conduct authorizations and pre-certifications, track pre-authorizations, and maintain referrals.
• Access Coordinator III: Collect and post payments, issue receipts, reconcile daily deposits and batch dollars, and counsel patients about related financial information.
• Access Coordinator III: Perform Access Coordinator I and II duties and other duties as assigned to support patient care activities.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contributions with up to 10% matching contribution from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED