Patient Access Supervisor - Hiring Event
About The Position
The Patient Access Supervisor oversees the daily operations of assigned patient access workflows, including patient check-in and check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referrals. The supervisor provides direct supervision, coaching, and support to Access Coordinators and Patient Representatives to ensure efficient operations, exceptional customer service, and compliance with applicable policies and regulatory requirements. This posting will be used to fill multiple positions in Little Rock and Benton/Bryant. The position is onsite in Little Rock, Arkansas; the selected candidate must work in person and is not eligible for hybrid or remote arrangements. The successful candidate will demonstrate strong leadership, communication, organizational, and interpersonal skills, with a commitment to operational excellence and patient- and family-centered care. Salary is commensurate with education and experience.
Requirements
- High school diploma, GED, or formal educational equivalent.
- Seven years of experience in registration, billing, or scheduling; preferably in a healthcare environment.
- Strong leadership, communication, organizational, and interpersonal skills.
- Commitment to operational excellence and patient- and family-centered care.
Nice To Haves
- Bachelor’s degree in Business, Healthcare Administration, or a related field.
- Leadership or supervisory experience.
- Experience overseeing patient access operations, including registration, scheduling, billing, or related healthcare workflows.
- Experience with electronic health record systems, work queues, quality audits, and staff training and development.
Responsibilities
- Monitor staff productivity and performance.
- Evaluate workflow efficiency.
- Conduct quality and compliance audits.
- Collaborate with department leadership to identify opportunities for process improvement.
- Support development and implementation of staff training programs.
- Maintain current knowledge of payer requirements and regulatory standards.
- Serve as the manager's designee when the manager is absent.
- Oversee assigned patient access workflows, including patient check-in and check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referrals.
- Provide direct supervision, coaching, and support to Access Coordinators and Patient Representatives.
Benefits
- Medical, dental, and vision plans for qualifying staff and family.
- Holiday, vacation, and sick leave.
- Education discount for staff and dependents (undergraduate only).
- Retirement contribution matched by UAMS up to 10%.
- Basic life insurance up to $50,000.
- Career training and educational opportunities.
- Merchant discounts.
- Concierge prescription delivery on the main campus when using UAMS pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
