Patient Access Specialist - Hiring Event

University of Arkansas System • Little Rock, AR

8d

About The Position

The Patient Access Specialist plays a frontline role in supporting patient experience, operational efficiency, and revenue cycle performance. The position primarily performs high-volume, detail-oriented pre-service activities to ensure scheduled appointments are accurately prepared in the electronic health record (EHR) and meet payer and provider requirements. The role also provides desk coverage, resolves access-related billing work queue items, and validates government payor requirements to support clean claim submission and reduce denials. This posting will be used to fill multiple positions.

Requirements

• High school diploma or GED and 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling; or an associate degree and 2 years of experience in one or more of those areas.

Nice To Haves

• Bachelor’s degree.
• Three years of experience in patient registration, scheduling, or billing in a healthcare environment.
• CHAA certification.

Responsibilities

• Analyze and reconcile the Daily Appointment Report (DAR) each day to ensure scheduled appointments are accurately reflected in the EHR, including appointment types, provider assignments, time slots, locations, and completion of pre-visit activities.
• Complete pre-service activities in advance, including insurance verification, referral authorization, documentation upload, and preregistration.
• Serve as a subject-matter expert on government payors and validate preappointment requirements, including referrals, primary care provider (PCP) assignments, and established care.
• Resolve patient access-related billing work queue items, including registration inaccuracies, insurance verification issues, and demographic corrections.
• Provide operational support by ensuring desk coverage as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED