Patient Access Specialist - Hiring Event

University of Arkansas System • Little Rock, AR

1d

About The Position

The Patient Access Specialist plays a frontline role in supporting patient experience, operational efficiency, and revenue cycle performance. The position primarily performs high-volume, detail-oriented pre-service activities to prepare scheduled appointments accurately in the electronic health record (EHR) and ensure they meet payer and provider requirements. The role also provides desk coverage, resolves patient access-related billing work queue items, and validates government payor requirements to support clean claim submission and reduce denials. This posting will be used to fill multiple positions.

Requirements

• High school diploma/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling; OR an associate degree plus 2 years of experience in those areas.

Nice To Haves

• Bachelor’s degree.
• Three years of experience in patient registration, scheduling, or billing in a healthcare environment.
• CHAA certification.

Responsibilities

• Analyze and reconcile the Daily Appointment Report (DAR) each day to ensure scheduled appointments are accurately reflected in the EHR, including appointment types, provider assignments, time slots, and locations.
• Confirm that required pre-visit activities, including insurance verification, referral authorization, documentation upload, and preregistration, are completed in advance.
• Serve as a subject-matter expert on government payors and validate preappointment requirements, including referrals, primary care provider assignments, and established care.
• Resolve patient access-related billing work queue items, including registration inaccuracies, insurance verification issues, and demographic corrections.
• Provide operational support by ensuring desk coverage as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED