Patient Access Specialist - Hiring Event

University of Arkansas • Little Rock, AR

2d

About The Position

The Patient Access Specialist plays a frontline role in supporting patient experience, operational efficiency, and revenue cycle performance. The position performs high-volume, detail-oriented pre-service activities to prepare scheduled appointments accurately in the electronic health record (EHR) and meet payer and provider requirements. It also supports business continuity through desk coverage and resolves access-related billing work queue items. The role validates government payor requirements to help ensure clean claim submission and reduce denials. Positions are available in Little Rock and Benton/Bryant.

Requirements

• High school diploma/GED and 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling; OR an associate degree and 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.

Nice To Haves

• Bachelor's degree.
• Three years of experience in patient registration, scheduling, or billing in a healthcare environment.
• CHAA certification.

Responsibilities

• Analyze and reconcile the Daily Appointment Report (DAR) each day to ensure scheduled appointments are accurately reflected in the EHR, including appointment types, provider assignments, time slots, locations, and completion of pre-visit activities.
• Complete pre-service activities, including insurance verification, referral authorization, document uploads, and preregistration.
• Serve as a subject-matter expert on government payors and validate preappointment requirements, including referrals, primary care provider assignments, and established care.
• Resolve patient access-related items in billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections.
• Provide desk coverage as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED