Access Coordinator II - Emergency/HOD

University of Arkansas System • Little Rock, AR

14d • Onsite

About The Position

The Access Coordinator II works under supervision and provides comprehensive support for patient care activities. Positions may be assigned to Admissions, One Day Surgery, HOD, or the Emergency Department; the department manager determines the final clinic assignment based on operational needs and position availability. Shifts vary and may include days, evenings, nights, and weekends.

The role may involve greeting and assisting the public, answering telephones, coordinating appointments, referrals, consults, tests, and procedures, registering and checking in patients, checking out patients, collecting payments, issuing receipts, verifying insurance coverage, and responding to third-party payer requirements. The position also assists with coordinating hospital admissions and surgery scheduling. The Access Coordinator II must be able to perform all Access Coordinator I duties and other duties that support patient care activities as needed.

The work is performed inside a medical facility. The position requires frequent standing, sitting, bending, crawling, crouching, kneeling, stooping, or reaching overhead; occasional walking; lifting and carrying up to 25 pounds; and pushing and pulling up to 25 pounds. Talking, hearing, and reading, concentrating, and analytical thinking are continuous requirements.

Requirements

• High school diploma or GED.
• Two years of customer service or healthcare experience.
• Basic computer proficiency, preferably with MS Office.
• Excellent telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.

Nice To Haves

• Call center experience.
• Experience in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology.

Responsibilities

• Schedule, reschedule, coordinate, and cancel appointments using the hospital system; conduct pre-registration as needed.
• Input and update accurate patient information.
• Create new patient charts and access systems for orders as appropriate.
• Verify insurance and explain benefits by checking patient eligibility; request and gather outside records as needed.
• Meet, greet, and assist the public, and answer telephones in a professional and friendly manner.
• Resolve conflicts positively and professionally using listening and negotiation skills.
• Use communication devices consistently and maintain accurate records.
• Demonstrate effective service recovery skills.
• Attend required training and in-services and participate in annual educational needs assessments.
• Maintain required job skill competencies, complete annual skill assessments, and document continuing education hours annually.
• Assist with coordinating hospital admissions and surgery scheduling.
• Perform all duties of the Access Coordinator I level and other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10% from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED