Access Coordinator II - Emergency/HOD

University of Arkansas • Little Rock, AR

12d • Onsite

About The Position

The Access Coordinator II works under supervision and provides comprehensive support for patient care activities. Positions may be assigned to Admissions, One Day Surgery, HOD, or the Emergency Department; the department manager determines the final clinic assignment based on operational needs and position availability. Shifts vary and may include days, evenings, nights, and weekends.

The role may involve greeting and assisting the public, answering telephones, coordinating appointments, referrals, consults, tests, and procedures, registering and checking out patients, collecting payments, issuing receipts, verifying insurance coverage, and responding to third-party payer requirements. The Access Coordinator II may also assist with hospital admissions and surgery scheduling, must be able to perform all Access Coordinator I duties, and performs other duties supporting patient care as needed.

Requirements

• High school diploma or GED.
• Two years of customer service or healthcare experience.
• Basic computer proficiency, preferably with Microsoft Office.
• Excellent telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.

Nice To Haves

• Call center experience.
• Experience in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology.

Responsibilities

• Schedule, reschedule, coordinate, and cancel appointments using the hospital system; conduct pre-registration as needed.
• Enter and update accurate patient information.
• Create new patient charts and access systems for orders as appropriate.
• Verify insurance and explain benefits by running patient eligibility checks.
• Request outside records and gather outside medical records from referrals as needed.
• Meet, greet, and assist the public, and answer telephones professionally and in a friendly manner.
• Resolve conflicts positively and professionally using listening and negotiation skills.
• Use communication devices consistently and maintain accurate records as required.
• Demonstrate effective service recovery skills.
• Attend required training and in-services.
• Participate in annual educational needs assessments.
• Maintain required job-skill competencies and complete annual skill assessments.
• Complete and maintain documentation of continuing education hours annually.
• Perform all duties of the Access Coordinator I level and other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents for undergraduate study.
• Retirement contributions matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED