Patient Access Specialist II - Emergency Services

Tuba City Regional Health Care Corporation•Tuba City, AZ

14d

About The Position

The Patient Access Specialist II schedules and registers patients by accurately collecting and analyzing demographic, insurance, and clinical information. The specialist interviews patients and helps them complete forms needed to process medical, dental, and pharmacy billing claims, while maintaining data integrity to support third-party reimbursement and customer satisfaction. The role also includes scheduling, changing, and cancelling appointments; building provider schedules; following EMTALA guidelines for patient transfers; coordinating with the Emergency Department clinical team on patient disposition; and protecting patient privacy. The position involves frequent interruptions and requires availability to work a flexible schedule. The specialist supports registration, admissions, discharge, transfer, pre-admission, and pre-verification activities as assigned. The role requires collaboration with clinical and administrative departments, accurate use of patient accounting, registration, scheduling, and electronic health record systems, and adherence to patient identification, financial screening, HIPAA, and PPE procedures. Work is mostly sedentary, with some walking, standing, and bending; lifting up to 25 pounds may be required.

Requirements

High school diploma or GED.
Two years of experience in a fast-paced office environment, including experience with Stockell or similar patient financial services software.
Current American Heart Association BLS certification, or ability to obtain it within three months of hire.
Excellent customer service and personal and telephone communication skills.
Ability to manage multiple priorities and deadlines.
Proficient knowledge of and ability to use computer software.
Demonstrated ability to complete special projects, meet departmental deadlines, analyze, research, troubleshoot, and resolve issues independently.
Ability to solve problems while following the chain of command.
Positive communication and working relationships with others.
High ethical standards and no history of complaints.
Reliability and dependability, including reporting to work as scheduled without excessive absences.
Ability to handle sensitive and confidential information.
Proficient typing, spelling, and grammar.
Ability to work independently with minimal to no supervision.
Ability to work amid frequent interruptions and availability to work a flexible schedule.
Ability to communicate with patients and families during emotional and physical stress.
Ability to respond positively to supervision and improve work performance.
Complete Patient Sitter Competency Training upon hire.
Satisfactory interview performance demonstrating ability to perform the essential job functions.
Successful background and reference checks, including satisfactory employment references.
Successful fingerprint clearance, physical examinations, and other required screenings.
Submit complete and accurate employment-related documents and information.

Responsibilities

Assist nursing staff in creating, maintaining, and providing a safe environment.
Review, update, and maintain patient data in patient accounting, registration, and scheduling systems; initiate required billing and admission forms.
Interview patients to obtain registration information, manage document scanning and retrieval, and identify insurance coverage and limitations; communicate applicable co-pays and deductibles.
Identify potential patient financial liability and patients who may need assistance, refer them to an appropriate agency or department, explain available options, and support completion of eligibility processes.
Assist patients with completing and updating forms for medical records, insurers, and the facility.
When assigned, perform admitting-office activities, including admissions, discharges, transfers, pre-admissions, and pre-verifications; maintain ADT data integrity and notify relevant departments about transfer arrangements.
Identify patients whose health benefits require prior authorization and pre-authorize applicable inpatient and outpatient care.
Collaborate with departments to expedite patient services and improve satisfaction.
Welcome and greet patients and visitors in person or by telephone; answer or refer inquiries and direct patients and visitors.
Intake and coordinate motor vehicle accident and workers’ compensation visits with appropriate personnel.
Follow patient identification and income-screening guidelines for non-eligible Medicaid patients.
Use software systems for clinical, medical, dental, pharmacy, and other healthcare office functions.
Complete and route required requisitions; maintain unit forms and supplies; retrieve and print laboratory reports, health summaries, medication lists, and other patient records as indicated.
Enter relevant information into electronic health records.
Maintain patient privacy in accordance with HIPAA.
Wear required PPE while on duty, complete safe donning and doffing, and dispose of used PPE appropriately.
Complete task training for routine cleaning and decontamination of surfaces contaminated by communicable disease.
Perform other duties as assigned.