Patient Access Specialist II

Cook Children's Health Care System • Fort Worth, TX

4d • Onsite

About The Position

The Patient Access Specialist II assists in providing access to hospital and/or clinic services. This role is primarily responsible for accurately collecting and recording patient registration information, including demographic and third-party information. The position also requires timely preparation and delivery of legal, ethical, and compliance-related documents, which must be presented and thoroughly explained to patients during registration.

The incumbent maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payors, and departmental and system policies and procedures. The position also involves scheduling appointments and performing front-office intake functions. Registration operates 24 hours a day, seven days a week, and the specialist is expected to be detail-oriented, personable, calm, flexible, honest, and able to handle difficult situations tactfully and diplomatically. This position does not provide patient care, though it may be performed in a patient-care area.

Requirements

• High school diploma or equivalent.
• Ability to type, spell, and write or print legibly.
• General knowledge of personal computers.
• Strong interpersonal communication, documentation, and customer service skills.
• 1–2 years of hospital admissions or equivalent experience.
• Other hospital, physician-office, or equivalent experience.
• CPR certification required within 30 days of hire.
• Must maintain a primary residence in Texas throughout employment, along with all licenses and credentials required for the position.

Nice To Haves

• Medical terminology.
• Knowledge of health care insurance and managed care.

Responsibilities

• Assist patients in accessing services provided at the hospital and/or clinic.
• Accurately collect and record patient registration, demographic, and third-party information.
• Prepare, present, explain, and deploy legal, ethical, and compliance-related documents in a timely manner.
• Maintain knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payors, and departmental and system policies and procedures.
• Schedule appointments.
• Perform front-office intake functions.
• Support customer satisfaction and accurate reimbursement through knowledge of tasks across Patient Access Service areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED