Patient Access Specialist II

Cook Children's Health Care System • Fort Worth, TX

5d • Onsite

About The Position

The Patient Access Specialist II assists in providing access to services at the hospital and/or clinic. Registration operates 24 hours a day, seven days a week and serves as the center for accurate patient information and timely service, with direct public interaction. The role requires attention to detail, a personable and calm manner, flexibility, honesty, and the ability to handle difficult situations with tact and diplomacy.

The position is primarily responsible for accurately collecting registration information for patient visits, including patient demographic and third-party information. It also involves timely completion, preparation, and deployment of legal, ethical, and compliance-related documents, which must be presented and thoroughly explained to patients during registration. The incumbent maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payors, and departmental and system policies and procedures. The role also includes scheduling appointments and performing front-office intake functions. It does not provide patient care, though it may be performed in a patient care area.

The position is based at Alliance Multi-specialty Clinic and Urgent Care Center. The stated schedule is Monday to Friday, 8:30 a.m. to 5:00 p.m., with 40 standard weekly hours. Cook Children’s is a Texas-only employer; employees must maintain their primary residence in Texas and maintain all licenses and credentials required for the position throughout employment.

Requirements

• High school diploma or equivalent.
• Ability to type, spell, and write or print legibly, with general knowledge of personal computers.
• Strong interpersonal communication, documentation, and customer service skills.
• 1–2 years of hospital admissions or equivalent experience.
• Other hospital or physician-office experience, or equivalent experience.
• CPR certification required within 30 days of hire.
• Maintain a primary residence within Texas throughout employment.
• Maintain all licenses and credentials required for the position throughout employment.

Nice To Haves

• Medical terminology.
• Knowledge of health care insurance and managed care.

Responsibilities

• Assist patients in accessing services provided at the hospital and/or clinic.
• Accurately obtain and record patient registration, demographic, and third-party information for patient visits.
• Complete, prepare, and deploy legal, ethical, and compliance-related documents in a timely manner, and present and thoroughly explain them to patients at registration.
• Maintain knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payors, and departmental and system policies and procedures.
• Schedule appointments.
• Perform front-office intake functions.
• Provide timely service and support accurate reimbursement while contributing to internal and external customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED