Patient Access Specialist II

Cook Children's Health Care System • Mansfield, TX

3d • Onsite

About The Position

The Patient Access Specialist II assists patients in accessing hospital and clinic services and performs registration and front-office intake functions. Registration operates 24 hours a day, seven days a week and serves as the center for accurate patient information and timely public service. The role requires a detail-oriented, personable, calm, flexible, and honest approach, including tact and diplomacy when handling difficult situations.

The position is primarily responsible for accurately collecting patient visit registration, demographic, and third-party information. It also requires timely preparation and presentation of legal, ethical, and compliance-related documents, with explanations to patients at registration. The specialist maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payors, and departmental and system policies and procedures. Duties include scheduling appointments and performing front-office intake. This position does not provide patient care, although work may take place in a patient care area.

The position is based at the Mansfield Multi-speciality Clinic and Urgent Care Center. Standard weekly hours are 40, with varying shifts. Listed schedule options are Tuesday 9:30 a.m.–10:00 p.m., Thursday 8:00 a.m.–8:00 p.m., and Friday 7:00 a.m.–7:00 p.m.; or Tuesday 9:30 a.m.–10:00 p.m., Friday 9:30 a.m.–10:00 p.m., and Saturday 9:30 a.m.–10:00 p.m. Cook Children’s is a Texas-only employer; employees must maintain their primary residence in Texas and maintain all licenses and credentials required for the position throughout employment.

Requirements

• High school diploma or equivalent.
• One to two years of hospital admissions or equivalent experience.
• Other hospital, physician office, or equivalent experience.
• Ability to type, spell, write or print legibly, and general knowledge of personal computers.
• Strong interpersonal communication, documentation, and customer service skills.
• CPR certification required within 30 days of hire.
• Must maintain a primary residence in Texas and all licenses and credentials required for the position throughout employment.

Nice To Haves

• Knowledge of health care insurance and managed care.
• Medical terminology.

Responsibilities

• Assist in providing access to hospital and clinic services.
• Obtain and accurately record patient visit registration, demographic, and third-party information.
• Complete, prepare, and deploy legal, ethical, and compliance-related documents in a timely manner, presenting and explaining them to patients during registration.
• Maintain knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payors, and departmental and system policies and procedures.
• Schedule appointments and perform front-office intake functions.
• Support accurate reimbursement and internal and external customer satisfaction through knowledge of tasks across Patient Access Service areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED