Patient Access Specialist II

Cook Children's Health Care System • Mansfield, TX

5d • Onsite

About The Position

The Patient Access Specialist assists in providing access to services at the hospital and/or clinic. The role is primarily responsible for accurately obtaining and recording patient registration, demographic, and third-party information. It also involves timely preparation and deployment of legal, ethical, and compliance-related documents, which must be presented and explained to patients during registration. The position requires knowledge of tasks across Patient Access Service areas to support customer satisfaction and accurate reimbursement, as well as familiarity with JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payors, and departmental and system policies and procedures. The incumbent also schedules appointments and performs front-office intake functions. This role does not provide patient care, although it may be performed in a patient care area.

Registration operates 24 hours a day, seven days a week, and serves as a central point for accurate patient information, public interaction, and timely service. The specialist should be detail-oriented, personable, calm, flexible, honest, and able to handle difficult situations with tact and diplomacy.

The position is based at Cook Children’s Mansfield Multi-specialty Clinic and Urgent Care Center. Cook Children’s is a Texas-only employer; employees must maintain their primary residence in Texas and keep all licenses and credentials required for their position throughout employment.

Requirements

• High school diploma or equivalent.
• 1–2 years of hospital admissions or equivalent experience.
• Other hospital or physician office experience, or equivalent experience.
• Ability to type, spell, and write or print legibly, with general knowledge of personal computers.
• Strong interpersonal communication, documentation, and customer service skills.
• CPR certification required within 30 days of hire.
• Maintain primary residence in Texas and required licenses and credentials throughout employment.

Nice To Haves

• Knowledge of health care insurance and managed care.
• Medical terminology.

Responsibilities

• Assist patients in accessing services provided at the hospital and/or clinic.
• Accurately obtain and record patient visit registration, demographic, and third-party information.
• Prepare and deploy legal, ethical, and compliance-related documents in a timely manner, and present and explain them to patients during registration.
• Maintain knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, commercial payors, and departmental and system policies and procedures.
• Schedule appointments and perform front-office intake functions.
• Provide timely service and support accurate reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED