Access Coordinator II - Neurosciences

University of Arkansas System • Little Rock, AR

7d

About The Position

The Access Coordinator works under supervision and provides comprehensive support for patient care activities. Duties may include greeting and assisting the public; answering telephones; coordinating appointments, referrals, consultations, tests, and procedures; checking in and registering patients; checking out patients; collecting payments and issuing receipts; verifying insurance coverage; and responding appropriately to third-party payer requirements.

For the Neurosciences role, the position schedules patient appointments, follow-ups, imaging such as MRI and CT, and diagnostic tests. It coordinates pre-operative and post-operative visits for neurosurgery or other procedures, works with providers to manage complex care plans across specialties, verifies insurance coverage and eligibility, obtains prior authorizations, and communicates coverage issues or delays to insurers and patients. The Access Coordinator also serves as a liaison among patients, families, and clinical teams and provides instructions related to appointments, procedures, and referrals. Other duties may be assigned as needed.

Requirements

• High school diploma or GED.
• At least 2 years of customer service or healthcare experience.
• Ability to perform all duties of the Access Coordinator I and II level.
• Basic proficiency with computers and data entry; MS Office preferred.

Nice To Haves

• Certified Health-care Access Associate (CHAA) certification.
• Experience with external radiology testing.
• Knowledge of CPT codes and/or medical terminology.
• Three years of experience in registration, billing, or scheduling in a health-care environment.

Responsibilities

• Schedule patient appointments, follow-ups, imaging (MRI and CT), and diagnostic tests.
• Coordinate pre-operative and post-operative visits for neurosurgery or other procedures.
• Work with providers to manage complex care plans across specialties, including neurology, radiology, and physical therapy.
• Verify patient insurance coverage and eligibility.
• Obtain prior authorizations for procedures, imaging, or specialist referrals.
• Communicate with insurance companies and patients regarding coverage issues or delays.
• Serve as a liaison between patients, families, and clinical teams.
• Provide patients with instructions related to appointments, procedures, or referrals.
• Greet and assist the public, answer telephones, and coordinate appointments, referrals, consultations, tests, or procedures as needed.
• Check in and register patients, check out patients, collect payments, and issue receipts.
• Respond appropriately to third-party payer requirements.
• Perform other duties as needed.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED