Access Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• A minimum of one year experience in a hospital, home health agency, hospice, or related program.
• Valid Arkansas driver’s license, car, car insurance.
• Knowledge of medical records and medical terminology.
• Knowledge and acceptance of hospice philosophy and principles of care.
• Skill in organizing and prioritizing workload.
• Ability to recognize both positive and negative aspects of death and grief.
• Ability to communicate effectively both orally and in writing.
• Ability to communicate effectively with co-workers and other customers.
• Ability to follow basic safety policies and procedures.
• Ability to use good judgment and to maintain confidentiality of information.
• Ability to work as a team player.
• Ability to demonstrate tact, resourcefulness, patience and dedication.
• Ability to accept direction and adhere to policies and procedures.
• Ability to work in a fast-paced environment.

Responsibilities

• Greets customers on the telephone, answers general information questions, records patient information, and enters all referral calls into electronic medical record.
• Provides information and support to patients, families, and referral sources concerning potential hospice care patients.
• Follows appropriate referral intake process when taking referrals.
• Contacts appropriate Access Clinician with referral information and scheduled appointment, in coordination with Access Coordinator or Supervisor as needed.
• Effectively communicates with patients, families, interdisciplinary team members, and other healthcare providers.
• Ensures timely transfer of all referral information to appropriate Access Clinician and team assigned.
• Follows appropriate referral intake process when taking referrals.
• Maintains all information relevant to the access team in an accessible, designated location.
• Demonstrates familiarity with policies of Arkansas Hospice, Inc. and rules and regulations of state and federal agencies, which aid in determining patients’ appropriateness for hospice care services.
• Interacts appropriately with supervisor, patients, family members and all other customers.
• Is productive and uses time and resources efficiently.
• Participates in Performance Improvement activities.
• Maintains strict confidentiality at all times.
• Accepts direction and follows instructions from supervisor.
• Adheres to all organizational and departmental policies and procedures.
• Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
• Attends all required meetings and in services; seeks opportunities for additional professional development activities as appropriate.
• Performs other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Company paid life insurance policy up to $15,000
• FSA and FSA Dependent care
• Supplemental Insurance such as Short-term disability, Long-Term disability, etc.
• 401(k) retirement plan with company match
• Paid time off (PTO) program to total up to 208 hours a year
• Tuition and certification reimbursement for qualified employees
• Employee Assistance Program (EAP).
• Free parking at all locations.
• Mileage reimbursement for company travel.