Supervising Coordinator (Revenue Cycle Access), full time, days

Holland Hospital•Holland, MI

12d

About The Position

The Revenue Cycle Access Supervisor provides frontline supervision for daily Patient Access operations, including scheduling, registration, financial clearance, admissions, emergency access, switchboard, and interpreter services. Reporting to the Revenue Cycle Access Manager, the supervisor works with clinical, billing, and IT teams to put policies into practice, improve workflows, and maintain compliance. The role supports standardized workflows and technology updates, monitors KPIs, resolves operational barriers, and serves as the first escalation point for operational issues. The supervisor oversees staffing coverage, schedules, PTO, call-offs, timekeeping, and daily timecard review; supports cash-handling and point-of-service collection controls; and contributes to budgetary goals through expense monitoring and cost-control initiatives. The role participates in recruitment and selection, leads onboarding and orientation, tracks and validates new-hire proficiency, provides ongoing coaching and counseling, and partners with management and HR on corrective actions and performance documentation. This is a full-time position scheduled for 80 hours every two weeks, generally Monday through Friday, with flexibility for evenings, weekends, or nights as needed. Occasional weekend work may be required. The listed wage range is $57,240–$85,839.

Requirements

High school diploma.
HBI Certification within 6 months of hire.
3–5 years of experience in Patient Access or Revenue Cycle.
Strong customer service, coaching and training, communication, and organizational skills.
Technical proficiency in EHR and scheduling software.
Attention to detail and knowledge of medical terminology and insurance.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Oversee daily operations for scheduling, financial clearance, registration, admissions, switchboard, interpreter services, and emergency access.
Coach and provide feedback to staff, monitor performance against targets, and correct defects.
Administer schedules, PTO, and call-offs; minimize overtime and ensure adequate coverage.
Serve as the first point of escalation for operational issues and report unresolved concerns to leadership.
Implement interpreter protocols and ensure staff compliance.
Participate in recruitment and selection by screening candidates, conducting interviews, and recommending candidates to management.
Lead onboarding and orientation, ensuring new team members understand workflows, compliance standards, and service expectations.
Track and validate new-hire proficiency in workflows and systems; provide coaching and remediation as needed.
Ensure onboarding records, certifications, and compliance requirements are completed and verified promptly.
Support retention by fostering engagement, recognizing contributions, and promoting a positive, collaborative work environment.
Communicate onboarding status and escalate issues to management.
Execute point-of-service collection processes and ensure compliance with cash-handling controls.
Review and approve timecards daily, resolve payroll discrepancies, and enforce timekeeping policies.
Collaborate with leadership to monitor KPIs and audit results and implement training plans to address gaps.
Provide accurate inputs for budget planning and support cost-control initiatives.
Ensure adherence to standardized workflows, communicate frontline feedback, and implement updated SOPs.
Support technology implementations and provide frontline feedback during rollouts.
Monitor switchboard metrics and implement service improvements to enhance the caller experience.
Conduct ongoing training and competency checks and reinforce compliance and quality expectations.
Partner with management and HR on corrective actions, performance documentation, and disciplinary discussions.