Supervising Coordinator (Revenue Cycle Access), full time, days
About The Position
The Revenue Cycle Access Supervisor provides frontline supervision of daily Patient Access operations, including scheduling, financial clearance, registration, admissions, emergency access, switchboard, and interpreter services. Reporting to the Revenue Cycle Access Manager, the supervisor collaborates with clinical, billing, and IT teams to translate policy into practice, optimize workflows, and maintain compliance. The role supports standardized workflows and technology updates, monitors KPIs and audit results, and addresses operational barriers. It also oversees staffing coverage, PTO, timekeeping, cash-handling controls, and point-of-service collections, while supporting budgetary goals through expense monitoring and cost-control initiatives. The supervisor participates in recruitment and selection, leads onboarding and orientation, and provides ongoing coaching and counseling. In partnership with management and HR, the supervisor supports corrective actions and performance documentation, and serves as the first escalation point for operational issues. The position is full time, scheduled for 80 hours every two weeks, Monday through Friday, with flexibility for evenings, weekends, or nights as needed. Weekend work is occasional.
Requirements
- High school diploma.
- HBI Certification within 6 months of hire.
- 3–5 years of experience in Patient Access or Revenue Cycle.
- Strong customer service, coaching and training, communication, and organizational skills.
- Technical proficiency in EHR and scheduling software.
- Attention to detail.
- Knowledge of medical terminology and insurance.
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Oversee daily operations for scheduling, financial clearance, registration, admissions, switchboard, interpreter services, and emergency access.
- Coach and provide feedback to staff, monitor performance against targets, and correct defects.
- Administer schedules, PTO, and call-offs; maintain adequate coverage and minimize overtime.
- Serve as the first escalation point for operational issues and report unresolved concerns to leadership.
- Implement interpreter protocols, ensure staff compliance, and resolve operational issues promptly.
- Participate in recruitment and selection by screening candidates, conducting interviews, and recommending candidates to management for final hiring decisions.
- Lead onboarding and orientation to prepare new staff to perform core functions accurately and efficiently within established timelines.
- Track and validate new-hire proficiency in workflows and systems, providing coaching and remediation where needed.
- Ensure onboarding records, certifications, and compliance requirements are completed and verified promptly.
- Mentor new team members, support team integration, and communicate onboarding status or concerns to management.
- Provide ongoing coaching and counseling to address performance gaps, reinforce best practices, and support professional development.
- Partner with management and HR on corrective actions, performance documentation, and disciplinary discussions.
- Support retention by fostering engagement, recognizing contributions, and promoting a positive, collaborative work environment.
- Execute point-of-service collection processes and ensure compliance with cash-handling controls.
- Review and approve timecards daily, resolve payroll discrepancies, and enforce timekeeping policies.
- Collaborate with leadership to monitor KPIs and audit results, and implement training plans to address gaps.
- Provide accurate inputs for budget planning and support and implement cost-control initiatives.
- Ensure adherence to standardized workflows, communicate frontline feedback, and implement updated SOPs.
- Support technology implementations and provide frontline feedback during rollouts.
- Monitor switchboard metrics and implement service improvements to enhance caller experience.
- Conduct ongoing training and competency checks and reinforce compliance and quality expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
