Access Coordinator Jobs

About The Position

Requirements

• 1-3 years in medical billing, patient accounts, self-pay account management, or financial counseling – ideally within a Federally Qualified Health Center (FQHC), preferred
• Proficiency with EMR/Practice Management software
• Strong understanding of Federal Poverty Guidelines (FPG) and HRSA compliance standards.
• Computer experience using Microsoft Windows and Microsoft Office software products, including Word and Excel, required.
• Strong written and verbal communication skills.
• Ability to handle sensitive financial discussions with empathy.
• Exceptional organizational ability and attention to detail.
• Ability to establish and effective working relationships with other employees and the public, using tact and discretion.
• Ability to communicate and present information.
• Ability to identify problems and recommend solutions.
• Ability to establish priorities and coordinate work activities.
• High School diploma or equivalent with emphasis on office and business skills including keyboarding, filing, and multi-tasking, required.
• Be committed to the mission of the Bucksport Regional Health Center.
• Work as a member of the Administrative Office team in the performance of duties.
• Be punctual with scheduled work and use time appropriately.
• Work in harmonious relationships with all staff, patients, vendors, and others.
• Perform duties in a conscientious, cooperative manner.
• Perform required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Maintain confidentiality and protect the Center by keeping information concerning operations, patients, and employees confidential.
• Participation in community activities as a representative of Bucksport Regional Health Center.

Nice To Haves

• Post secondary education in medical billing/coding or related training preferred.

Responsibilities

• Conduct financial screenings to determine eligibility based on income and family size.
• Process SFDP applications, renewals, and income verification.
• Collect and verify required documentation (e.g., pay stubs, tax returns) for Sliding Fee Scale (SFS) applications.
• Maintain accurate records in the Electronic Health Record (EHR) to ensure audit-readiness for HRSA Site Visits.
• Monitor and notify patients when their sliding fee eligibility is set to expire.
• Set up, monitor, and adjust patient payment plans for patients with outstanding balances.
• Conduct follow-up on missed payments.
• Explains billing statements and patient financial responsibilities in a clear, compassionate manner.
• Documents all activity in the billing system.
• Coordinate with the billing department to resolve account discrepancies and process self-pay payments.
• Proactively manages self-pay/Patient Accounts Receivable (30, 60, 90+ days) to identify trends and delinquency.
• Monitors aging, conducts outreach, and reduces outstanding balances.
• Ensures accounts are reviewed for Sliding Fee eligibility before collections.
• Initiate outbound calls and correspondence to patients with past-due balances to secure payment or update financial assistance applications.
• Verify that recurring payment plan installments are processed successfully and troubleshoot failed transactions.
• Prepare accounts for administrative adjustments, small balance write-offs, or referral to external collections in accordance with center policy and HRSA regulations.
• Generate monthly reports on self-pay collection rates, sliding fee utilization, and total outstanding patient debt for management review.
• Provide compassionate financial counseling.
• Helps patients apply for Sliding Fee Discount Program.
• Screen patients for potential eligibility in external programs like Medicaid, CHIP, or the Health Insurance Marketplace.
• Ensures all financial assistance options are explored.
• Provide cost estimates for upcoming services and procedures to ensure financial transparency.
• Reviews and processes patient statements.
• Ensures accuracy and investigates discrepancies.
• Prepares monthly collections file.
• Ensures appropriate internal steps before referral.
• Answers patient billing calls and provides support as needed.
• Posts payments and prepares reports.
• Provides backup for other Health Center functions as needed.
• Performs other clerical and administrative duties and tasks as assigned.

Benefits

• health insurance