Access Coordinator Jobs

About The Position

Requirements

• High school education required.
• Strong customer service experience required.
• Personal computer experience required, including Word and Excel.
• Excellent verbal and written communication skills.
• Related Patient Access experience preferred.
• Clerical or billing experience preferred.
• Associate degree preferred.

Nice To Haves

• Associate degree.
• Related Patient Access experience.
• Clerical or billing experience.

Responsibilities

• Maintain the hospital census, including bed complement, patient locations, occupied beds, and bed availability.
• Coordinate and control placement of urgent, emergent, and elective inpatients with referring physicians, hospital personnel, and nursing staff.
• Register patients and maintain accurate, complete demographic, clinical, and insurance information.
• Gather claim data in compliance with governmental, third-party, and managed-care requirements and maintain accounts through payment or final resolution.
• Verify benefits and calculate and collect co-payments or deductibles.
• Obtain patient or representative signatures for insurance information release, assignment of benefits, treatment authorization, and other required permits or consents.
• Review prior patient visits for outstanding balances and refer accounts to appropriate personnel.
• Pre-register patients in anticipation of their arrival for services.
• Educate customers about registration issues by phone, correspondence, or in person.
• Advise, refer, and assist patients in accessing payment options, including Medicaid and Financial Assistance.
• Assist the Bed Placement Coordinator (Nursing Supervisor) with assigning accommodations based on admission orders, patient preferences, illness, space availability, and other information.
• Prepare and maintain patient admission, transfer, and discharge records and review patient accounts and insurance documentation.
• Escort direct-admit patients to their rooms and complete signatures and missing billing information at bedside.
• Coordinate ADT functions, including bed assignments.
• Use computer functions and available technology to support accurate payer claim processing.
• Apply patient charges to the Accounts Receivable file through order entry, keying, and posting processes.
• Direct and control daily registration activity and facilitate interactions among physicians, nursing floors, ancillary departments, the emergency department, patient finance, insurance companies, and patients.
• Ensure quality information related to inpatient and outpatient care through departmental quality-control measures.
• Manage the morgue census and monitor completion of death certificates; apply knowledge of expiration and autopsy protocols and state requirements concerning Medical Examiner and fetal-demise cases.
• Provide assistance and coverage for the Emergency Room, Radiology Registration Desk, Pre-Admission Testing, Information Desk, Women’s Imaging, and Pediatric registration.
• Promote Service Excellence within the Admitting Department and provide escorts to customers when necessary.
• Participate in hospital and department process or outcome improvement activities, annual competency assessment, and self-development.
• Use equipment and supplies fiscally responsibly and complete assigned projects within expected time frames.
• Perform other incidental tasks as needed.