Dental Coordinator

NEIGHBORHOOD OUTREACH ACCESS TO HEALTH•Phoenix, AZ

8d•$21 - $28

About The Position

The Dental Coordinator maximizes provider schedules and serves as a resource for patients, families, and caregivers. The role coordinates and guides patients through a comprehensive plan of care, helping overcome healthcare system barriers and facilitating timely access to quality dental care from diagnosis through all phases of treatment. The coordinator also helps maintain full daily schedules and meet production goals.

Requirements

High school diploma or GED.
Three years of experience working in a health insurance call center dealing with benefit verification and scheduling, or similar experience in a healthcare setting.
Completion of a Dental Assisting Program, or Certified Dental Assistant, or Registered Dental Assistant.
Basic Life Support (BLS) certification.
Pass a pre-employment background check and drug test.
Have a current Level 1 Fingerprint Clearance Card or pass fingerprint clearance within seven days following hire.

Nice To Haves

Two years of experience as a general or pediatric dental assistant, or as a general or pediatric scheduler.
X-ray certification.
Coronal polishing certification.
Spanish Bilingual Assistant Certification.

Responsibilities

Expedite, initiate, participate in, complete, track, and update patients’ plans of care.
Communicate with primary care physicians, hospitals, specialists, and post-acute care facilities to schedule appointments and identify and fill gaps in care.
Follow up with participating providers to help ensure patients attend scheduled appointments.
Communicate patient results promptly to referring physicians and coordinate physicians’ requests for care.
Provide educational and research support for upcoming appointments, including contacts, business cards, directions, and patient preparation information.
Educate patients about resource libraries, psychosocial support, treatment resources, community resource support, family education resources, and financial assistance.
Coordinate referrals for services identified in the patient’s plan of care.
Conduct outreach and patient follow-up using call scripts and predefined processes.
Triage dental-related calls and recommend next steps.
Respond to Dental in-basket messages.
Ensure Dental schedules are accurate and complete.
Monitor and track broken appointments.
Notify clinical staff of schedule changes.
Act as a liaison between clinicians and patients.
Schedule patient appointments appropriately and promptly to maintain full daily schedules and meet production goals, prioritizing openings in the current day’s schedule over the following day’s.