Dental Coordinator

360care • Perrysburg, OH

7d

About The Position

This position provides administrative and front-office support in a dental care setting serving nursing home facilities, dental providers, and clinical teams. The Dental Coordinator helps coordinate patient care by managing schedules, supporting treatment-planning workflows, facilitating communication, and maintaining accurate documentation in the dental practice management system. The role also supports denture prosthetic tracking, production reporting, and coordination of dental visits within the company’s timeframe.

The position requires reliable, nonpublic high-speed internet with sufficient bandwidth for work-related activities when working remotely. Service interruptions must be reported promptly to the manager. The employee is expected to respond positively to change and perform other duties as assigned. Employment is conditional on legal authorization to work in the United States and successful completion of a background investigation and drug screen.

Requirements

• High school diploma required.
• Dental scheduling experience required.
• Dental office experience required.
• Strong computer skills and proficiency in Microsoft Office.
• Critical-thinking and solutions-based skills for a time-sensitive environment.
• Strong time-management skills.
• Detail-oriented.
• Ability to multitask.
• Legally authorized to work in the United States.
• Successful completion of a background investigation and drug screen.

Nice To Haves

• College degree or experience preferred.

Responsibilities

• Work daily with the clinical field team to support patient care activities.
• Provide follow-up communication and customer service to facilities, providers, and the clinical field team.
• Respond to requests with urgency and proactively anticipate the needs of patients, facilities, and the clinical team.
• Manage the branch calendar and coordinate appropriate schedules for facilities and the clinical team.
• Ensure required documentation is included in patient records and coordinate visits within the 360care timeframe.
• Track and manage denture prosthetic production.
• Recognize clinical emergencies and help triage patients according to urgency.
• Assist the field team with monitoring equipment, supplies, and planned maintenance.
• Apply the company insurance process, including patient extended-care and warranty workflows.
• Support efficient team operations and understand production versus cost for each dental visit.
• Verify, review, and follow up on patient information.
• Work with facilities to ensure paperwork is completed before visits.
• Balance and review daily production reports and monitor for solutions.
• Conduct routine audits of data entry to ensure the integrity of daily work.
• Keep the Branch Manager or Dental Operations Director informed about events that could affect company integrity.
• Report production numbers to the Branch Manager daily.
• Complete and initiate documentation for denture preauthorization.
• Support and comply with the compliance program, including completing training and reporting suspected violations of law or company policy.
• Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
• Report interruptions in remote internet service to the manager immediately.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED