Dental Coordinator

360care • Perrysburg, OH

9d

About The Position

The Dental Coordinator provides administrative and front-office support in a dental care setting serving nursing home facilities, dental providers, and clinical teams. The role coordinates patient care through scheduling, treatment-planning workflows, communication among facilities and providers, and accurate documentation in the dental practice management system. It works closely with the clinical field team and facility staff to prepare and coordinate visits, monitor patient and operational information, and support effective dental services. Remote work requires reliable, nonpublic high-speed internet with sufficient bandwidth for work activities; service interruptions must be reported immediately to the manager.

Requirements

• High school diploma required.
• Dental scheduling experience required.
• Dental office experience required.
• Strong computer skills and proficiency in Microsoft Office required.
• Critical-thinking and solutions-based skills for a time-sensitive environment required.
• Strong time-management skills required.
• Attention to detail required.
• Ability to multitask required.
• Must be legally authorized to work in the United States.
• Employment offer is conditional on successfully completing a background investigation and drug screen.

Nice To Haves

• College degree or experience preferred.

Responsibilities

• Work daily with the clinical field team to support patient care activities for customers.
• Provide customer service and follow-up communication to facilities, providers, and the clinical field team.
• Respond to requests with urgency and proactively anticipate the needs of patients, facilities, and the clinical team.
• Manage the branch calendar and ensure appropriate schedules for facilities and the clinical team.
• Ensure required documentation is included in patient records.
• Coordinate visits within the 360care timeframe.
• Track and manage denture prosthetics production.
• Recognize clinical emergencies and triage patients according to urgency.
• Assist the field team with monitoring equipment, supplies, and planned maintenance.
• Apply company insurance processes, including patient extended care and warranty procedures.
• Support efficient team operations and understand production versus cost for each dental visit.
• Verify, review, and follow up on patient information.
• Work with facilities to ensure paperwork is completed before visits.
• Balance and review daily production reports and monitor for solutions.
• Conduct routine audits of data input to ensure the integrity of daily work.
• Keep the Branch Manager and Dental Operations Director informed of events that could affect company integrity.
• Report production numbers to the Branch Manager daily.
• Complete and initiate documentation for denture preauthorization.
• Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
• Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
• Report interruptions to remote internet service to the manager immediately.
• Respond positively to change and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED