Dental Treatment Coordinator

Gold Coast Dental•Orange, CA

About The Position

The Dental Treatment Coordinator helps patients understand and move forward with recommended dental care while creating a positive, supportive patient experience. The role involves building trust, explaining treatment plans, insurance benefits, estimates, and payment options, and helping patients identify financial solutions. The coordinator also schedules treatment, maintains accurate records, assists with insurance-related tasks, and works closely with clinical and administrative teams to support patient care and practice growth. The organization describes itself as a growing, patient-centered dental organization that invests in employee training, mentorship, advancement opportunities, and professional growth.

Requirements

At least 4 years of experience as a Dental Treatment Coordinator, Patient Coordinator, or Dental Front Office professional.
Strong ability to present treatment plans and help patients proceed with recommended care.
Knowledge of dental procedures, insurance benefits, and financial arrangements.
Excellent communication and relationship-building skills.
Strong organization and attention to detail.
Comfort working in a team-oriented environment.

Nice To Haves

Experience with Open Dental software.
Experience with Cherry and Care Credit.

Responsibilities

Welcome patients warmly and professionally, listen to their concerns, and understand their goals.
Educate patients about recommended treatment in clear, patient-friendly language and help them feel comfortable proceeding with care.
Present treatment plans compassionately and confidently.
Explain insurance benefits, financial estimates, and available payment options, and help patients find financial solutions.
Follow up with patients who have unscheduled treatment and encourage them to prioritize their oral health.
Track treatment acceptance and contribute to practice growth.
Schedule treatment efficiently while supporting provider productivity and patient convenience.
Coordinate with clinical and administrative teams to ensure seamless patient care.
Maintain accurate documentation and patient records.
Assist with insurance verification, benefit breakdowns, and pre-authorizations as needed.
Collaborate with doctors, hygienists, assistants, and front office staff.
Participate in daily huddles, team meetings, and ongoing training.
Help foster a positive, supportive, high-performing culture and contribute ideas to improve patient experience and office success.