Dental Treatment Coordinator

Affordable Dentures & Implants • Reno, NV

2d

About The Position

Affordable Dentures & Implants is seeking a patient-focused, organized, and results-driven Dental Treatment Coordinator to join its Reno, Nevada team. The coordinator serves as a key connection between patients, doctors, and the office team, guiding patients through recommended treatment plans, coordinating care, and supporting an exceptional patient experience. The role manages the patient experience, treatment acceptance process, and daily non-clinical dental office operations.

Requirements

• High school diploma or equivalent.
• Strong communication and relationship-building skills.
• Ability to confidently discuss treatment recommendations and financial options with patients.
• Excellent organizational skills and ability to manage multiple priorities.
• Ability to work in a fast-paced dental office environment.
• Strong problem-solving skills and ability to make independent decisions.
• Goal-oriented mindset and ability to meet and exceed performance expectations.

Nice To Haves

• Two or more years of sales, healthcare, dental, or patient coordination experience.
• Previous experience in a dental office, medical office, or customer-focused healthcare environment.
• Experience with dental treatment planning, patient consultations, or case acceptance.
• Knowledge of dental insurance processes, including benefit verification, patient financial discussions, and payment options.

Responsibilities

• Serve as a primary point of contact for patients throughout their treatment journey.
• Conduct consultations to review doctor-prescribed treatment plans, answer questions, and help patients understand recommended care.
• Educate patients about treatment options, insurance benefits, financing solutions, and affordable payment options.
• Build patient relationships and identify and resolve barriers to treatment completion.
• Follow up with patients to encourage scheduling and completion of recommended treatment.
• Coordinate treatment scheduling and maintain efficient patient flow.
• Schedule, confirm, and manage patient appointments.
• Handle incoming phone calls, emails, and patient inquiries professionally and promptly.
• Address patient concerns and provide solutions while maintaining strong customer service.
• Verify insurance coverage and explain benefits and financial responsibilities to patients.
• Collect, post, and process patient payments, including credit card transactions and deposits.
• Assist with billing questions and coordinate with appropriate departments as needed.
• Maintain accurate patient records, treatment plans, and documentation in the practice management system.
• Perform patient chart audits and keep treatment information accurate and up to date.
• Monitor daily schedules to support office efficiency and patient satisfaction.
• Partner with the Doctor and office leadership to improve treatment acceptance and the overall patient experience.
• Assist with staff training and help ensure team members understand office procedures and processes.
• Support practice goals related to revenue, profitability, and operational success.

Benefits

• Competitive compensation.
• Career growth and advancement opportunities.
• Supportive, team-oriented work environment.
• Opportunity to make a meaningful impact by helping patients receive life-changing dental care.
• Opportunity to work alongside experienced dentists and dental professionals.
• Comprehensive new hire training and onboarding.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED