Dental Treatment Coordinator

Affordable Dentures & Implants•Peoria, IL

About The Position

Affordable Dentures & Implants is seeking a patient-focused, organized, and results-driven Dental Treatment Coordinator in Peoria, Illinois. The role connects patients, doctors, and the office team by guiding patients through doctor-prescribed treatment plans, coordinating care, and supporting an exceptional patient experience. The coordinator manages patient consultations and treatment acceptance, helps patients understand treatment, insurance benefits, financing, and payment options, and works to address barriers to completing care. The position also supports scheduling, patient flow, administrative and financial processes, accurate records, office efficiency, and practice goals. The employer offers competitive compensation, career growth and advancement opportunities, a supportive team-oriented environment, the opportunity to help patients receive life-changing dental care, collaboration with experienced dental professionals, and comprehensive new-hire training and onboarding.

Requirements

High school diploma or equivalent required.
Two or more years of sales, healthcare, dental, or patient coordination experience preferred.
Strong communication and relationship-building skills.
Ability to confidently discuss treatment recommendations and financial options with patients.
Excellent organizational skills and ability to manage multiple priorities.
Ability to work in a fast-paced dental office environment.
Strong problem-solving skills and ability to make independent decisions.
Goal-oriented mindset and ability to meet and exceed performance expectations.

Nice To Haves

Previous experience in a dental office, medical office, or customer-focused healthcare environment.
Experience with dental treatment planning, patient consultations, or case acceptance.
Knowledge of dental insurance processes, including benefit verification, patient financial discussions, and payment options.

Responsibilities

Serve as a primary point of contact for patients throughout their treatment journey.
Conduct consultations to review doctor-prescribed treatment plans, answer questions, and help patients understand recommended care.
Educate patients about treatment options, insurance benefits, financing solutions, and affordable payment options.
Build patient relationships and identify and resolve barriers that may prevent treatment completion.
Follow up with patients to encourage scheduling and completion of recommended treatment.
Coordinate treatment scheduling and maintain efficient patient flow.
Schedule, confirm, and manage patient appointments.
Handle incoming phone calls, emails, and patient inquiries professionally and promptly.
Address patient concerns and provide solutions while maintaining strong customer service.
Verify insurance coverage and explain benefits and financial responsibilities.
Collect, post, and process patient payments, including credit-card transactions and deposits.
Assist with billing questions and coordinate with appropriate departments when needed.
Maintain accurate patient records, treatment plans, and documentation in the practice management system.
Perform patient chart audits and ensure treatment information is accurate and current.
Monitor daily schedules to support office efficiency and patient satisfaction.
Partner with the Doctor and office leadership to improve treatment acceptance and the patient experience.
Assist with staff training and ensure team members understand office procedures and processes.
Support practice goals related to revenue, profitability, and operational success.