Dental Treatment Coordinator

Gold Coast Dental•Brea, CA

17h

About The Position

The Dental Treatment Coordinator helps patients understand and proceed with recommended dental care while delivering a welcoming, supportive patient experience. The role presents treatment plans, explains insurance benefits and financial estimates, and helps patients identify payment options that fit their needs. It also includes scheduling, patient follow-up, recordkeeping, insurance-related administrative tasks, and close coordination with clinical and front-office colleagues. The organization describes itself as growing and patient-centered, and emphasizes training, mentorship, advancement opportunities, collaboration, and continuous growth.

Requirements

At least 4 years of experience as a Dental Treatment Coordinator, Patient Coordinator, or dental front-office professional.
Strong ability to present treatment plans and help patients proceed with recommended care.
Knowledge of dental procedures, insurance benefits, and financial arrangements.
Excellent communication and relationship-building skills.
Strong organization and attention to detail.
Comfort working in a team-oriented environment.

Nice To Haves

Experience with Open Dental software.
Experience with Cherry and Care Credit.

Responsibilities

Welcome patients warmly and professionally, listen to their concerns, and understand their goals.
Explain recommended treatment in clear, patient-friendly language and help patients feel comfortable moving forward with care.
Present treatment plans compassionately and confidently.
Explain insurance benefits, financial estimates, and payment options, and help patients find solutions to financial barriers.
Follow up with patients who have unscheduled treatment and encourage them to prioritize their oral health.
Track treatment acceptance and contribute to practice growth.
Schedule treatment efficiently while supporting provider productivity and patient convenience.
Coordinate with clinical and administrative teams to support seamless patient care.
Maintain accurate documentation and patient records.
Assist with insurance verification, benefit breakdowns, and pre-authorizations as needed.
Collaborate with doctors, hygienists, assistants, and front-office staff.
Participate in daily huddles, team meetings, and ongoing training.
Help foster a positive, supportive, high-performing culture and contribute ideas to improve patient experience and office success.