Dental Treatment Coordinator
About The Position
The Dental Treatment Coordinator helps patients understand and move forward with recommended dental care while building trust and delivering a positive patient experience. The role presents treatment plans, explains insurance benefits and financial options, assists patients in addressing financial barriers, and follows up on unscheduled treatment. It also includes scheduling and office coordination, maintaining accurate patient records, supporting insurance-related tasks, and collaborating with clinical and administrative colleagues. The organization describes itself as growing and patient-centered, and emphasizes employee training, mentorship, advancement opportunities, respect, collaboration, and continuous growth.
Requirements
- At least 4 years of experience as a Dental Treatment Coordinator, Patient Coordinator, or Dental Front Office professional.
- Strong ability to present treatment plans and help patients proceed with recommended care.
- Knowledge of dental procedures, insurance benefits, and financial arrangements.
- Excellent communication and relationship-building skills.
- Highly organized with strong attention to detail.
- Comfort working in a team-oriented environment.
Nice To Haves
- Experience with Open Dental software preferred.
- Experience with Cherry and Care Credit preferred.
Responsibilities
- Welcome patients warmly and professionally, listen to their concerns and goals, and help them feel comfortable and confident about their care.
- Explain recommended treatment in clear, patient-friendly language and present treatment plans compassionately and confidently.
- Explain insurance benefits, financial estimates, and available payment options; help patients find solutions that fit their needs.
- Follow up with patients who have unscheduled treatment and encourage them to prioritize their oral health.
- Track treatment acceptance and contribute to practice growth.
- Schedule treatment efficiently while supporting provider productivity and patient convenience.
- Coordinate with clinical and administrative teams to support seamless patient care.
- Maintain accurate documentation and patient records.
- Assist with insurance verification, benefit breakdowns, and pre-authorizations as needed.
- Collaborate with doctors, hygienists, assistants, and front office staff.
- Participate in daily huddles, team meetings, and ongoing training.
- Help foster a positive, supportive, high-performing culture and contribute ideas to improve patient experience and office success.
Benefits
- Medical insurance
- Dental benefits
- Retirement plan through Cal Savers
- Monthly performance bonuses
- Paid time off
- Career growth opportunities
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
