Warehouse Coordinator Jobs

About The Position

Requirements

• High School Diploma or equivalent required
• 1-3 Years of Technical Experience, Repair, QA inspection, Warehouse, or Inventory reconciliation experience is preferred.
• Proven ability to review, diagnose, and determine missing items on electronic and mechanical spare parts and instrumentation.
• Where applicable; ability to read, interpret, and analyze spare part diagrams.
• Experience working with FDA regulated products (Medical Device/IVD preferred)(pharmaceutical or dietary supplement experience is acceptable)
• Knowledge of ISO13485 / FDA QSR Part 820 / 803 requirements preferred
• Experience working with complaint handling, inventory reconciliation and/or CAPA & management review is preferred.
• Knowledge of process improvement, 5S, or workflow processes.
• Excellent interpersonal skills
• Ability to work in a timeline driven environment
• Excellent communication skills both written & oral
• Excellent computer skills, particularly spreadsheets/graphical software tools (e.g. Excel)

Nice To Haves

• Associate or Bachelor’s Degree preferred.

Responsibilities

• Monitor accurate and timely receipt of product into the Instrument warehouse to include but not limited to; demo, loaner, customer, and return equipment.
• Timely material movement, generating pick slips, physically putting together shipments, processing shipping documentation and entering inventory transfers in the SAP system
• Opening necessary Work Orders for SVMX repair workflow.
• Responsible for the initial QA review of an instrument or spare part return and requesting initial follow up information/facts from Sales, Service, or Third Party as required.
• Responsible for checking returns for accuracy, defects, and damage vs. the return paperwork.
• Responsible for contacting those individuals for completing initial complaint, understanding the reason for return, and determining next steps.
• Responsible for the customer complaint handling process or returns, including logging complaints and performing initial assessments to determine potential reportability, and assignment of investigation to the appropriate locations.
• Processing the return of spare parts, receiving, and delivering them to the spare part cage.
• Responsible for monitoring the progress of all instruments waiting in quality hold, and working with applicable individuals and departments to ensure complaint handling time requirements are met.
• Responsible for the coordination of return parts and instruments involved in investigations back to the factory for further investigation.
• Involved with the tracking and return of all RGA Instrumentation, to include proper decontamination paperwork.
• Involved with the coordination of demo/ loaner requests from the Sales team, monitoring success rates, instrument availability, and instrument demands.
• Involved with the tracking and coordination of Slidemate inventory; this includes the shipping and monitoring of Slidemate returns.
• Where applicable, responsible for training appropriate individuals in the proper use of the electronic complaint management system.
• Responsible for contributing to the continual quality & reliability improvement of APD products and services.
• Ensuring policies, procedures and practices are in compliance with global quality & regulatory requirements and meet the needs of our customers & Quality Policy.
• Responsible for performing tasks to support the quality system and quality policy as directed by Service and QA/RA management.
• Management of all warehouse supplies, to include shipping materials.
• Lifts heavy items and may operate forklift, pallet mover, and order processor
• Cleans and maintains a well-organized work area.
• Performs other duties as requested by supervisor.