Volunteer Manager Jobs

About The Position

Requirements

• Demonstrated experience developing and implementing membership recruitment and retention strategies.
• At least 4 years of experience in nonprofit, membership, community engagement, or related work, including at least 2 years managing programs or relationships.
• Strong project management skills, organization, and attention to detail; able to manage multiple projects, timelines, and budgets.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and membership management software, such as Fundly or Salesforce.
• Experience planning and running events, convenings, or networking programs.
• Experience with CRM systems and data analysis.
• Excellent written and verbal communication skills, with comfort engaging executive directors, board members, and community partners.
• Initiative, sound judgment, and an independent working style, combined with strong teamwork.
• Effectiveness working with diverse audiences and communities across the region.
• Strong technology skills and comfort learning new platforms.
• Ability to lift and move up to 25 lbs.
• Ability to travel regularly across Marin, Sonoma, Napa, and Solano Counties.
• Valid California driver's license, valid auto insurance, and reliable transportation.
• Ability to perform computer work and move within an office and event spaces.

Nice To Haves

• Established relationships with, or knowledge of, the North Bay nonprofit sector.
• HubSpot experience.

Responsibilities

• Manage the full membership cycle, including recruitment, new applications, renewals, and retention.
• Develop and run quarterly recruitment campaigns with Marketing and Communications, with targets and outcomes coordinated across all four counties.
• Develop and run strategies to retain and engage members year over year.
• Refine membership benefits based on member feedback and engagement data.
• Develop and manage the public-facing membership portal.
• Maintain accurate member data across the website, outreach lists, and HubSpot CRM.
• Track and report membership growth, engagement, and retention to guide strategy.
• Manage membership program finances, including reporting and reconciliation against budget goals.
• Maintain membership resources, including job postings, GrantStation access, and room rentals.
• Build and maintain relationships with nonprofit leaders across Marin, Sonoma, Napa, and Solano Counties, with a regular presence in each county.
• Serve as CVNL's primary liaison to members, prospective members, and community partners, providing resources and referrals.
• Represent CVNL at community events, coalitions, and convenings across the region.
• Identify needs and trends across the four counties and share them with program, volunteer, and leadership staff.
• Maintain current relationship and engagement records in the CRM to coordinate outreach across CVNL teams.
• Recruit and onboard nonprofits as volunteer-hosting organizations and help them post and fill opportunities on volunteernow.org.
• Support Volunteer Services in developing nonprofit partner networks for emergency and disaster volunteer response in each county.
• Connect members with CVNL's volunteer resources as part of the membership experience.
• Design, plan, and run a regular calendar of member networking opportunities across the four counties, both in person and virtually.
• Develop peer-connection formats such as executive director roundtables, affinity groups, and county-based meetups.
• Manage event logistics, promotion, registration, and follow-up.
• Gather participant feedback to improve future events and inform membership benefits.
• Create membership and networking outreach content, campaigns, and web pages in coordination with Marketing and Communications.
• Support organization-wide projects as assigned.