Volunteer Success Manager

Girl Scouts of South Carolina Mountains to Midland • Columbia, SC

15d • Remote

About The Position

The Volunteer Success Manager leads council-wide volunteer engagement, training, onboarding, and support across Girl Scouts of South Carolina-Mountains to Midlands’ 22-county service area. This newly created role helps shape a consistent, high-quality volunteer experience through onboarding, learning and development, recognition, resource creation, and recruitment support. The position works with cross-functional teams to strengthen volunteer retention, leadership development, and mission impact.

The role is primarily remote, with periodic in-person collaboration and possible office locations in the Greenville, Newberry, or Columbia areas. It requires regular travel throughout the council’s service area and occasional evening and weekend availability. Active membership in the Girl Scout organization is required and may be obtained upon hire.

Requirements

• A bachelor's degree in a related field is preferred, or an equivalent combination of education and experience in training, curriculum development, teaching, volunteer management, program administration, customer service, or related areas.
• Demonstrated networking and community engagement skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong relationship-building skills and ability to work effectively with diverse audiences.
• Empathy, integrity, professionalism, and a customer service orientation.
• Strong listening, problem-solving, and organizational skills.
• Strong training, presentation, and public speaking skills, including training via video, with the ability to tailor messaging to different audiences.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel, and CRM/database systems; Salesforce is preferred.
• Attention to detail and ability to maintain accurate records in CRM database systems.
• Ability to manage multiple priorities, deadlines, and changing demands in a fast-paced environment.
• Ability to work independently in a remote or hybrid environment.
• Ability to travel regularly throughout the council’s 22-county service area and work occasional evenings and weekends as needed.
• Active membership in the Girl Scout organization is required and may be obtained upon hire; the role upholds the values of the Girl Scout Promise and Law.
• Reliable transportation, a valid South Carolina driver’s license, and personal auto insurance meeting the council insurance company’s coverage requirements.
• Must submit to a background check.

Nice To Haves

• Bilingual proficiency in English and Spanish is highly desirable.
• Previous Girl Scout leadership, volunteer, or council experience is strongly preferred.
• Salesforce experience is preferred.

Responsibilities

• Design and deliver engaging volunteer training and learning experiences.
• Manage volunteer learning platforms and training resources.
• Develop volunteer onboarding pathways, training content, and learning tools.
• Maintain volunteer training records and certifications.
• Partner with subject matter experts to enhance volunteer development.
• Lead onboarding for new volunteers and troop leaders, providing guidance, development opportunities, and first-year support.
• Facilitate office hours and volunteer support opportunities, and connect volunteers with resources and ongoing learning.
• Train and support Service Unit Managers and key volunteers.
• Facilitate leadership development and skill-building opportunities.
• Recruit and develop volunteer trainers and facilitators.
• Gather feedback and improve volunteer support strategies.
• Lead volunteer recognition and awards programs and plan volunteer engagement events.
• Create volunteer-focused communications and resources that promote a positive volunteer experience.
• Support volunteer recruitment across the council and represent Girl Scouts at community and recruitment events.
• Develop partnerships that expand volunteer engagement opportunities.
• Serve as liaison to key volunteer and community partners, including Kappa Delta Sorority.

Benefits

• Flexible healthcare options with shared premiums.
• Accruing vacation time.
• Paid time off between Christmas and New Year’s.
• 401(k).
• Team-building activities.
• Professional growth through cross-functional collaboration, mentoring opportunities, and meaningful contributions.
• Structured 30/60/90-day onboarding and development plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level