Success Manager

Amira Learning

2d•Remote

About The Position

The Success Manager ensures flawless onboarding and drives deep, sustained adoption of Amira across all user levels within assigned school districts. This individual-contributor, customer-facing role translates product features into pedagogical value and empowers educators to improve student outcomes. The role leads new school and district implementations, delivers training and professional development, monitors usage and adoption, builds district and school relationships, advises on effective instructional integration, shares actionable product feedback with R&D, and proactively mitigates customer concerns. The position is remote and involves 50% travel within the region.

Requirements

3–5 years of experience in customer success, implementation, professional development, or a former K–12 educator role such as Instructional Coach or Teacher.
Experience implementing software solutions; education SaaS experience is preferred.
Experience delivering professional development or training to adults.
Strong project management and organizational skills.
Ability to analyze data and derive actionable insights.
Excellent communication and presentation skills.
Deep empathy for educators’ challenges and goals.
Willingness to travel 50%.

Nice To Haves

Experience in education administration.
Experience in a start-up organization.

Responsibilities

Lead and project manage new school and district implementations, from technical setup through user training, to support timely and successful launches.
Design and deliver engaging training and professional development for teachers, coaches, and school administrators, virtually and on-site.
Monitor product usage data to identify trends, recognize successes, and address adoption risks; develop and execute data-driven intervention plans for at-risk users or schools.
Build collaborative relationships with district and school contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders.
Advise schools on best practices for integrating Amira into existing curricula and instructional routines.
Identify why the product is or is not delivering value and communicate actionable feedback to R&D.
Proactively identify and mitigate customer concerns and issues.
Work toward customer-success KPIs, including gross renewal rate, onboarding and training satisfaction, time-to-value, product adoption and usage, and customer health scores.