Client Success Manager
About The Position
Affinity Waste Solutions is seeking a Client Success Manager to support its growing portfolio of multifamily clients in the Houston, Texas market. The relationship-driven role focuses on maintaining strong connections with existing properties, supporting client success, and identifying opportunities to expand services. The CSM works closely with Sales and Operations and combines in-person property visits, client engagement, and business development. It is presented as an opportunity for someone in multifamily housing, such as a leasing professional, assistant manager, or property management professional, to move into business development.
Requirements
- Experience in multifamily housing, property management, or a related industry.
- Strong relationship-building and communication skills.
- Highly organized and comfortable managing multiple accounts.
- Self-motivated and comfortable working in a field-based role.
- Willingness to travel locally and spend time visiting properties.
- Interest in growing within sales and business development.
Responsibilities
- Build relationships with property managers and onsite teams across assigned markets.
- Conduct regular in-person property visits to maintain strong client engagement.
- Support properties with onboarding, training, and service questions.
- Identify opportunities for additional services and revenue expansion.
- Partner with the Sales team to generate and qualify new opportunities.
- Assist with property re-orientations and client support as needed.
- Help collect testimonials and client feedback to support regional growth.
- Document activity and client interactions in the CRM system.
Benefits
- Health and dental coverage.
- 401(k) with company match.
- Monthly car allowance.
- Cell phone stipend.
- Expense reimbursement for travel.
- Additional earning opportunities through commissions and performance incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
