Client Success Manager

FIXD Automotive • Atlanta, GA

2d • $80,000 - $100,000

About The Position

FIXD makes car problems easier for drivers to understand by connecting its FIXD Sensor to a vehicle’s diagnostic port and communicating with the FIXD app over Bluetooth. AppraisalPRO is FIXD’s business-to-business product for dealerships. It detects problems with trade-in vehicles, estimates reconditioning costs, provides consumer-facing condition reports for negotiations, and offers an analytics platform. It integrates with dealership inventory management systems such as vAuto.

AppraisalPRO Client Success Managers own customer relationships from onboarding and ongoing support through account expansion. They are responsible for ensuring customers continually find value in the AppraisalPRO system. On-target earnings for this role are $80,000 to $100,000.

Requirements

• Ability to quickly build relationships and trust.
• Excellent interpersonal skills.
• Strong communication skills, including the ability to present and write well, and to be extremely responsive.
• Ability to multitask and prioritize.
• Passion for providing top-notch customer service.

Nice To Haves

• Experience in the franchise dealership industry.

Responsibilities

• Onboard dealership customers to AppraisalPRO and conduct initial training.
• Help customers resolve technical issues quickly and effectively, coordinating with internal engineering teams as needed.
• Proactively monitor product usage to identify red flags and provide support.
• Build rapport with key decision-makers and become their trusted advisor.
• Secure referrals to potential dealership customers from existing customers.
• Present recommendations for platform and user experience improvements to the Product and Engineering teams.

Benefits

• Medical, dental, and vision health care plan coverage for the employee and family.
• 401(k) with a 5% match.
• Paid time off, including vacation, sick leave, and public holidays.
• Training and development.
• Free food and snacks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed