Client Success Manager

PX Inc. • New York, NY

1d • $80,000 - $100,000 • Onsite

About The Position

PX is looking for a commercially minded Client Success Manager to manage and grow a portfolio of high-value client accounts. This is a role for someone who loves the commercial side of client success: spotting growth opportunities, making a persuasive case, and driving adoption of our first-party product. It is also a role with structure. This is not a job where you are on calls all day. A meaningful part of your week is dedicated to account planning, documentation, reporting, and keeping renewal and onboarding processes running smoothly. If you enjoy the balance of client-facing work and well-organized process work, you will thrive here.

Requirements

• 3+ years of experience in Client Success, Account Management, or Customer Experience
• A commercial mindset with a track record of growing the accounts you manage
• Strong persuasion and presentation skills. You can build a compelling deck and influence both clients and internal stakeholders
• Comfort with routine and detail. You enjoy structured work like reporting, documentation, and process management, and you do it well
• Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models
• Strong understanding of metrics such as NRR, churn, health scores, and customer LTV
• Familiarity with tools like HubSpot CRM, Jira, Trello, or similar platforms
• Bachelor's degree required

Nice To Haves

• Lead Generation experience is a plus

Responsibilities

• Manage a portfolio of strategic accounts, ensuring value delivery, retention, and growth
• Drive adoption and expansion of PX's first-party product across your accounts, building the business case and persuading clients on the value
• Identify upsell and growth opportunities and develop quarterly account plans to capture them
• Run structured client processes end to end: onboarding, QBRs, renewals, and expansion paperwork
• Serve as the point of escalation for client concerns, resolving issues quickly and thoughtfully
• Collaborate with Sales and Product to align client objectives with PX platform capabilities
• Keep CRM data, account documentation, and client health reporting accurate and up to date
• Work with leadership to forecast client growth and manage churn risk

Benefits

• Medical
• Dental
• Vision
• Paid Time Off, including Vacation, Personal Days, Sick Days, and Floating Holidays
• Short-term Disability Coverage
• Office Exchange: work from our offices in Panama or Amsterdam without using vacation days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level