Client Success Manager

General Assembly

16h•$80,000 - $85,000

About The Position

General Assembly is hiring a Client Success Manager to support delivery of its largest client programs and help grow critical accounts. The role is part of a cross-functional, client-facing team responsible for managing $5–8 million in annual client revenue. The manager supports Fortune 100 relationships and account expansion, coordinates online and in-person training delivery, and monitors program outcomes. The role requires polished communication, client-management experience, proficiency with Excel and Google Suite, and the ability to travel up to 50%.

Requirements

At least 2 years of prior work experience, with polished communication and a strong work ethic.
At least 2 years of experience in consulting, customer service, or client management, working with various stakeholders.
At least 2 years of proficiency using Excel and Google Suite.
Ability to handle significant travel, up to 50%.

Nice To Haves

Experience in project management or coordinating training programs.

Responsibilities

Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
Execute engagement and delivery strategies for online and in-person training programs.
Document direct costs associated with program delivery.
Own internal and client-facing meeting summaries, including key decisions and action items.
Track day-to-day program success through learning and sentiment metrics.
Collaborate with internal teams to ensure high-quality corporate program delivery.
Create and present delivery reports containing qualitative and quantitative data.

Benefits

Medical insurance
Dental insurance
Vision insurance
Term life insurance
Short-term and long-term disability insurance
Additional voluntary benefits
Commuter benefits
Wellness plans and reimbursement
Retirement programs
Paid time off
Parental leave
Holiday pay
Variable compensation plan that may be a bonus or commission for regular full-time employees