Patient Success Manager

Mind+ Neurology•Mequon, WI

11d•$22 - $26•Onsite

About The Position

The Patient Success Manager supports clinic operations by creating a welcoming experience for patients and visitors, managing reception and phone communications, coordinating appointments, and assisting patients with registration and documentation. The role also includes general administrative work and maintaining patient records in compliance with HIPAA and other regulatory requirements. This is a full-time position in Mequon, Wisconsin. The stated schedule is Monday and Friday from 11 a.m. to 5 p.m., and Tuesday through Thursday from 11 a.m. to 6 p.m. Starting pay is $22–$26 per hour.

Requirements

High school diploma or equivalent.
Previous experience in a healthcare setting, particularly in a reception or administrative role.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency with office software and electronic health record (EHR) systems.
Ability to work in a fast-paced environment and handle sensitive information confidentially.

Nice To Haves

Additional education or certification in healthcare administration.

Responsibilities

Greet patients and visitors and provide a welcoming environment.
Handle patient check-ins and check-outs efficiently.
Answer and direct phone calls promptly and professionally.
Address patient inquiries and provide accurate information.
Schedule and confirm patient appointments to support optimal use of clinic resources.
Coordinate appointment calendars with medical staff.
Provide customer service and address patients’ needs and concerns.
Assist with patient registration and documentation.
Perform administrative duties, including data entry and filing.
Maintain patient records and comply with HIPAA and other regulatory requirements.