Patient Care Assistant - Lake Success

NYU Langone Health • Village of Lake Success, NY

3d • $58,543 - $58,543

About The Position

The FGP Patient Care Assistant (PCA) supports efficient practice workflows by performing administrative and patient-care responsibilities. Duties include reception, registration, phone support, patient escort, and clinical tasks within the New York State scope of practice. The role supports patient intake and room preparation, maintains accurate patient information and records, assists providers and clinical teams, and contributes to a positive patient experience and timely access to care.

The PCA works with patients, providers, clinical and administrative colleagues, the Patient Access Center, and the Central Billing Office. The role requires attention to patient privacy, infection-control and safety standards, documentation practices, and organizational service principles. The position is based at Lake Success; no specific workplace arrangement or schedule is stated.

Requirements

• High school graduate or equivalent.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Additional language skills.
• Medical Assistant certification.
• Proficiency in venipuncture and phlebotomy.

Responsibilities

• Greet patients and perform check-in, check-out, registration, intake, form collection, information updates, and copayment collection.
• Answer and screen phone calls, schedule appointments and follow-ups, address patient questions, and route calls or messages to appropriate contacts.
• Escort patients and specimens, help maintain patient flow, prepare exam and treatment rooms, and monitor waiting areas and communicate wait times.
• Obtain vital signs and other tests within the defined scope of practice, record results in the electronic medical record, and assist with lab specimen collection.
• Validate patient identity and medical records, prepare encounters, and review and update relevant patient history, bloodwork, radiology images, medications, and outside information in Epic.
• Explain MyChart and promote its use, assist patients with Check Mate kiosks, and enroll eligible patients in Patient Secure.
• Collect and verify demographic and insurance information, check insurance eligibility, obtain referrals when applicable, and collect signatures and required patient documents.
• Scan documents into Epic using established guidelines and maintain accurate document placement and types.
• Assist with provider procedures and setup; stock supplies and equipment; clean rooms and sterilize designated equipment according to infection-control, practice, and manufacturer standards.
• Follow clinical safety practices and maintain equipment, specimen, and other required logbooks; support clinical quality management and use downtime procedures as appropriate.
• Handle patient calls and communications, document outcomes, assist with in-basket and work-queue management, and refer pre-authorization or certification inquiries appropriately.
• Release medical records according to HIPAA and FGP release-of-information guidelines, document disclosures in Epic, and fulfill requests within 10 days.
• Maintain patient privacy and cleanliness of patient and personal spaces, and complete annual competencies and required training.
• Provide a professional, welcoming patient experience consistent with NYU Langone's CARES service strategy; anticipate needs, support service recovery using the LEARN model, and escalate issues when appropriate.
• Collaborate with colleagues, site management, providers, nurses, access representatives, and billing staff to resolve inquiries and support timely patient care.
• Prioritize assignments, communicate effectively in person, by phone, in writing, and electronically, remain current on policies and best practices, and perform other related duties as needed.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program addressing physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED