Patient Care Coordinator - Lake Oswego

OnePeak Medical Office & Corporate•Lake Oswego, OR

3d•$19 - $23•Onsite

About The Position

As a Patient Care Coordinator at OnePeak Medical, you will be the initial point of contact for patients and visitors, both in person and over the phone. You will help maintain high patient satisfaction by delivering exceptional customer service and supporting patient registration, scheduling, payments, and front-desk operations. The role requires adherence to company procedures and patient confidentiality standards, effective communication and problem-solving, and the ability to manage multiple priorities in a fast-paced environment. Flexibility to meet business needs may involve travel to other clinics.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Demonstrate OnePeak values: Teamwork, Informed, Respect, Balance, and Excellence.
Be accountable for measurable, high-quality, timely, and cost-effective results.
Demonstrate excellent customer service, teamwork, communication, interpersonal, and professional skills.
Communicate effectively with patients, staff, and providers.
Exercise good judgment and make timely, sound decisions.
Show confidence and skill knowledge, respect for others, and commitment to continuous improvement.
Listen effectively and accept constructive feedback.
Maintain strict patient confidentiality in accordance with HIPAA.
Manage time effectively and multitask, prioritize, and organize workloads in a fast-paced environment.
Be flexible to meet business needs, potentially including travel to other clinics.
If required, have a valid driver’s license and maintain a personal vehicle in compliance with state laws and insurance requirements.
Move supplies and lift equipment weighing up to 25 lbs.
Stand and walk 50% of the time; type and sit 50% of the time.

Nice To Haves

At least 6 months of front desk reception or scheduling experience in a medical office.
Prior PM/EHR experience.
Proficiency in Microsoft Office Suite.
Computer and technology savvy.
Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, private insurance, and managed care programs.

Responsibilities

Welcome patients and visitors warmly and provide outstanding customer service in person and by phone.
Ensure the Primary Care Provider (PCP) is listed accurately in the patient’s chart.
Follow OnePeak Medical policies and procedures, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
Manage a multi-line telephone system, route calls, answer general inquiries, and schedule patient appointments.
Register patients and update demographic and insurance information, as well as patient portal information.
Review schedules for appointment accuracy and visit preparedness.
Verify patient information during appointment scheduling and notify patients of required documentation changes.
Confirm and update the method of payment—insurance or cash pay—at each appointment.
Collect and document copays, outstanding balances, or no-show fees in the EPM; document the reason if a patient cannot pay.
Maintain the reception desk, waiting areas, and office files.
Use problem-solving and conflict-resolution skills to address patient complaints and refer them to appropriate leadership when necessary.
Attend department and clinical meetings as scheduled.
Complete end-of-day responsibilities.
Perform additional responsibilities as needed to support OnePeak Medical.