Patient Care Coordinator - Lake Oswego

OnePeak Medical Office & Corporate•Lake Oswego, OR

2d•Onsite

About The Position

The Patient Care Coordinator is the initial point of contact for patients and visitors, both in person and by phone, and helps maintain high patient satisfaction through exceptional customer service. The role supports front-desk operations, patient registration and scheduling, payment collection, and a welcoming, organized clinic environment. The coordinator follows OnePeak Medical policies and procedures, protects confidential information, and may need to travel to other clinics to meet business needs.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Excellent customer service, teamwork, communication, interpersonal, and listening skills.
Professionalism, sound judgment, accountability, and respect for others.
Ability to manage time, multitask, prioritize, and organize workloads in a fast-paced environment.
Commitment to continuous improvement and willingness to accept constructive feedback.
Adherence to HIPAA patient confidentiality standards.
Flexibility to meet business needs, potentially including travel to other clinics.
If travel is required, a valid driver's license and a personal vehicle compliant with state laws and insurance requirements.
Ability to move supplies and lift equipment up to 25 pounds; standing and walking 50% of the time and typing and sitting 50% of the time.

Nice To Haves

At least 6 months of front-desk reception or scheduling experience in a medical office.
Prior PM/EHR experience.
Proficiency in Microsoft Office Suite.
Computer and technology savvy.
Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, private insurance, and managed care programs.

Responsibilities

Welcome patients and visitors and provide outstanding customer service in person and by phone.
Ensure the Primary Care Provider is listed accurately in each patient's chart.
Follow company policies and procedures, including protecting restricted-area information, key-less entry codes, and computer passwords.
Manage a multi-line telephone system, route calls, answer general inquiries, and schedule patient appointments.
Register patients and update demographic, insurance, and patient portal information.
Review schedules for accuracy and patient preparedness.
Verify patient information when scheduling and advise patients of required documentation changes.
Confirm and update payment method (insurance or cash pay) at each appointment.
Collect and document copays, outstanding balances, and no-show fees in the EPM; document reasons when patients cannot pay.
Maintain the reception desk, waiting areas, and office files.
Address patient complaints using problem-solving and conflict-resolution skills, referring issues to appropriate leadership when needed.
Attend scheduled department and clinical meetings.
Complete end-of-day responsibilities.
Perform additional duties as needed to support OnePeak Medical.