Medical Assistant - Lake Success

NYU Langone Health • Village of Lake Success, NY

2d • $55,327 - $55,327

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care. The role includes verifying patient identifiers; preparing patients and examination rooms; measuring and recording vital signs; collecting and processing blood and other specimens; and performing administrative tasks such as scheduling appointments, answering calls, managing messages, and entering data. The Medical Assistant supports patient flow, accurate and up-to-date medical records, clinical safety and quality workflows, and a positive patient experience.

The position includes patient intake and room preparation, point-of-care testing within the defined scope of practice, assisting with procedures, documenting provider encounters in Epic, and coordinating follow-up tasks such as prescription refills, prior authorizations, and referrals. The Medical Assistant must protect patient privacy, follow organizational policies and infection-control standards, and refer clinical questions or concerns to an RN or provider. The role also emphasizes courteous communication, collaboration with clinical and administrative colleagues, and timely resolution of patient inquiries.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant program from an accredited institution, or, upon hire, current Medical Assistant certification from a nationally recognized accredited institution.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to examination rooms and assist with patient flow to and from exam rooms and treatment areas.
• Prepare, clean, and stock examination and treatment rooms; replenish supplies and sterilize designated equipment according to organizational policies and competency requirements.
• Obtain and document patient vital signs and other intake information, tests, and histories within the defined scope of practice.
• Validate patient identity using required identifiers and follow guidelines when accessing or updating medical records.
• Collect, handle, and process blood and other specimens according to organizational policies and procedures.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy testing, and urinalysis, when qualified and in accordance with policy.
• Prepare patient encounters by ensuring relevant information—including bloodwork, radiology images, medications, and medical history—is up to date; review and import visit preparation materials and outside information.
• Document and update patient records in Epic, including vital signs, histories, diagnostic reports, orders, and provider-dictated encounter information.
• Assist physicians with patient intake, procedures, and procedure setup as needed for the specialty.
• Answer and document patient calls and communications, manage inbasket messages and patient medical advice requests according to best practices, and refer clinical questions or concerns to an RN or provider.
• Assist with prescription refill requests by locating prescriptions and relevant visit information and routing requests to the appropriate clinical staff for evaluation and processing.
• Partner with administrative and clinical personnel on prior authorizations, medication refills, and referrals related to continuity of care.
• Communicate the purpose and functionality of MyChart to patients and ensure appropriate translation services or equipment are available before visits.
• Follow clinical safety workflows, equipment and specimen logbooks, downtime procedures, and annual competency requirements.
• Maintain patient privacy in accordance with HIPAA standards and support clinical quality and MIPS documentation workflows.
• Promote a positive patient experience through warm, professional communication, collaboration, proactive service recovery, and timely escalation of issues.
• Share opportunities to improve patient experience and access with appropriate leadership and collaborate with Patient Access Center and Central Billing Office staff.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED