Medical Assistant, FGP - Rheum/ Hem/ Onc - Lake Success

NYU Langone Health • Village of Lake Success, NY

3d • $55,327 - $55,327

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care. The role includes validating patient identifiers; preparing patients and rooms for examinations; measuring and recording vital signs; drawing blood and collecting other specimens; and completing administrative tasks such as scheduling appointments, answering calls, and entering data.

The Medical Assistant supports clinical workflows and patient experience across the Faculty Group Practice. Duties include preparing patient encounters in EPIC, documenting information as directed by physicians, managing appropriate communications and inbasket tasks, supporting specimen collection and point-of-care testing, maintaining clean and stocked rooms, and coordinating with clinical and administrative colleagues. The role also upholds patient privacy, infection-control procedures, and organizational policies and competencies.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant program from an accredited institution, or a current medical assistant certification upon hire from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to examination rooms and help maintain patient flow throughout the facility.
• Clean and stock examination and treatment rooms, supply closets, and equipment; replenish supplies as needed.
• Measure and record vital signs and complete patient intake and other tests within the defined scope of practice.
• Obtain, process, handle, and escort blood and other specimens according to organizational policies and procedures.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy testing, and urinalysis, in accordance with policies and documented competencies.
• Validate patient identity and medical-record information, including patient name and date of birth, when accessing or updating records.
• Prepare patient encounters in EPIC, ensuring relevant information—including bloodwork, radiology images, medications, and medical history—is current; review and import visit-preparation materials, outside information, and patient history.
• Support quality and MIPS workflows by updating records with vital signs and medical, surgical, and immunization histories; scan or upload diagnostic reports and link them to associated orders when required.
• Assist physicians with patient intake and procedures, and accurately transcribe dictated histories, examination findings, diagnoses, symptoms, orders, follow-up instructions, and prescriptions in EPIC.
• Communicate the purpose and functionality of MyChart to patients during intake.
• Ensure appropriate translation services or equipment are available before visits.
• Maintain equipment and clinical safety logbooks, clean and sterilize designated equipment, and follow infection-control and other organizational standards.
• Maintain patient privacy in accordance with HIPAA standards and complete annual competencies, including fire safety and hazardous-waste requirements.
• Answer and document appropriate patient calls, review and respond to inbasket messages, and refer clinical questions or concerns to an RN or provider.
• Assist with inbasket message management and patient medical-advice requests according to best practices.
• Assist with prescription refill requests by locating the prescription and last visit in the EMR and routing the request to an RN, LPN, or provider for evaluation and processing.
• Partner with administrative and clinical staff on prior authorizations, medication refills, referrals, and continuity of care.
• Review appropriate downtime procedures for patient visits and communicate with peers and supervisors about patient care.
• Promote a positive patient experience by greeting patients professionally, communicating care steps, collaborating to resolve inquiries, anticipating needs, and escalating issues appropriately.
• Support patient access and service improvement by sharing opportunities with leadership and collaborating with Patient Access Center and Central Billing Office colleagues.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED