Medical Assistant Scheduler- Hem/Onc Clinic- Baton Rouge

Ochsner Clinic Foundation•Baton Rouge, LA

About The Position

The Medical Assistant Scheduler schedules patients using Epic Optime and community hospital workflows, with knowledge of surgeon blocks, case lengths, days of the week, and staffing and time constraints. The role also supports the daily operation of the department, helps ensure accurate payroll data, coordinates surgical billing by verifying and correcting supply and personnel charges, and enters surgical terminology and daily surgery charges. The position interacts with physicians, managers, schedulers, and other personnel, and provides individualized direct patient care under the supervision of a licensed healthcare provider. The role supports providers throughout patient encounters by completing appropriate medical and legal documentation, returning and documenting patient telephone calls, and adapting communication and care to each patient population. It includes training and educating scheduling staff and other medical assistants, maintaining clinical knowledge and credentials, and complying with applicable laws, accreditation standards, and regulatory requirements. The position is based in a patient-care environment with routine exposure to blood, body fluids, tissue, communicable diseases, and potential exposure to hazardous medications or waste. The physical demands are classified as Medium Work, including exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Requirements

High school diploma or equivalent.
Completion of a formal medical assistant training program.
Five years of scheduling and clinical experience.
Basic Life Support (BLS) certification from the American Heart Association.
Ability to take vital signs.
Knowledge of medical terminology.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Strong interpersonal skills.
Analytical skills.
Ability to work independently, handle multiple tasks, prioritize workload, work efficiently under pressure, and maintain strict confidentiality.
Good organizational skills.
Ability to work a flexible schedule, potentially including nights, evenings, weekends, holidays, and extended shifts.

Nice To Haves

Experience with surgery scheduling in an ambulatory care setting.

Responsibilities

Schedule patients using Epic Optime and community hospital workflows.
Maintain knowledge of surgeon blocks and schedule cases based on surgeon, case length, and day of week.
Account for time and staffing constraints when scheduling cases.
Ensure timely submission of accurate and complete departmental payroll data.
Coordinate surgical billing by verifying supply and personnel charges, correcting overcharges and undercharges, and electronically transmitting daily surgery charges.
Enter highly technical surgical terminology accurately.
Provide individualized direct patient care under the supervision of a licensed healthcare provider.
Support providers throughout patient encounters and complete appropriate medical and legal documentation.
Assist with the daily operation of the department.
Train and educate scheduling staff and other medical assistants.
Provide customer service by returning and documenting patient telephone calls.
Adapt positively and constructively to change.
Participate in professional development and maintain required clinical knowledge, technical skills, training, and credentials.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, and requesting permissions.
Remain knowledgeable about and comply with applicable laws, accreditation standards, and regulatory requirements.
Report known or suspected unethical conduct and patient, employee, privacy, or compliance concerns.
Perform other related duties as required.