Certified Medical Assistant- Allergy Clinic- Baton Rouge

Ochsner Health•Baton Rouge, LA

About The Position

This position provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The Certified Medical Assistant assists in delivering health care services to patients of diverse backgrounds and ages, maintains positive relationships with patients and their families, and collaborates with employees and the attending physician to support efficient patient flow. The role also communicates with patients by phone and uses company data systems to document pertinent medical information. The position supports patients and providers throughout visits, helps ensure both are prepared, answers patient questions, prepares rooms for subsequent appointments, provides patient service in person and by phone, and completes documentation, including patient registration when needed. The employee maintains clinical knowledge, technical skills, training, and credentials through professional development; adapts communication and care to the patient population; performs other assigned duties; and complies with applicable laws, standards, regulations, and the employer’s Compliance & Privacy Program. The role is performed in a patient-care environment, involving direct patient contact and possible work with specimens that may contain communicable diseases. Routine duties involve exposure to blood, body fluids, and tissue, and the position carries occupational risk of exposure to communicable diseases and potentially hazardous medications or waste. The work is classified as Medium Work, involving exertion of 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.

Requirements

High school diploma.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency in computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before leaving and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.