Certified Medical Assistant-Urology Clinic- Baton Rouge

Ochsner Health•Baton Rouge, LA

2d•Onsite

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports patients and providers throughout visits, assists with efficient patient flow, maintains positive relationships with patients and families, communicates to address patient needs, and documents relevant medical information in company data systems. The role serves patients of varied backgrounds and ages and requires adapting communication and care to the specific patient population. The position requires a high school diploma or GED and Basic Life Support certification from the American Heart Association. Experience handling confidential information and working in a fast-paced environment with minimal supervision is required. Completion of a formal medical assistant training program is preferred. Work is performed in a patient-care setting with medium physical demands and potential occupational exposure to blood, body fluids, specimens, communicable diseases, hazardous medications, and hazardous waste.

Requirements

High school diploma, GED, or equivalent.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective in-person and telephone communication.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Handle other duties as assigned effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Comply with applicable policies and standards, laws, accreditation standards, and regulatory requirements.
Immediately report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or other compliance matters.